Supervisor Patient Access

Supervisor Patient Access

The Supervisor Patient Access is responsible for an efficient and optimal registration process for Patient Access by ensuring adherence to correct procedures and policies and the proper gathering of demographic, employment, insurance information and chief medical complaint for the patient. This role provides assistance to staff level employees as necessary to ensure compliance and departmental policies and procedures.

Responsibilities include:

• Recommending measurable goals and objectives for registration functions monthly, documenting progress of those adopted at least quarterly and showing definitive progress at year's end.
• Overseeing the daily activities of the patient access area to ensure departmental standards are met and maintained, QA statistics, Collection Reports, and all key performance indicators.
• Evaluating priorities & adjusting schedules or assignments accordingly so required activities are completed maintaining effectiveness of patient flow, appropriate staffing standards/levels in scheduling.
• Reviewing, investigating, initiating and following through with corrective action on patient registration problems, errors or complaints.
• Providing for the orientation, training and on-going development of patient registration staff, ensuring that comprehensive documentation systems are established and maintained, so that status, progress and participation can be easily monitored.
• Establishing and enforcing adequate procedures for the control, documentation, verification and processing of secured deposits and other cash receipts, (as evidenced by satisfactory audits).
• Performing other duties as assigned.

Education:

Required: Associates Degree (will accept certification in lieu of degree)Cert Required in lieu of degree: Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM).

Experience:

Required: 5 years of experience.

Licensure/Certification/Registry/Listing:

Preferred: CHAA through NAHAM

Equal Opportunity Employer At Cone Health, we strive to create a welcoming atmosphere that celebrates a diverse and unique workforce. We believe in offering equal opportunities for employment to all applicants and employees, regardless of their race, religion, age, sex, sexual orientation, gender identity, veteran's status, ethnicity, national origin, disability, color, or any other characteristic protected by law. Our hiring and employment choices are based on each individual's qualifications, skills and performance. We believe that by embracing the diversity of our team, we can better serve our patients, communities and each other.