Supervisor Operations

Operations Supervisor New Britain Schools

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

Operations Supervisor New Britain Schools Salary: $65,000 $72,000/year based on experience

Join First Student, North America's largest school transportation provider, and make a direct impact on your community by helping ensure the daily success and safety of student transportation. We offer competitive pay, comprehensive training, and exceptional opportunities for career growth.

Why Work with First Student?

• Competitive salary: $65,000$72,000/year, depending on experience
• Career advancement: Tremendous opportunities across North America
• Supportive environment: Positive, team-focused atmosphere
• Security: Join a stable, reputable company serving over 2.5 billion passengers annually

Benefits Include:

• Medical, dental, and vision insurance
• 401(k) with company contribution
• Paid time off, holidays, and sick leave
• Company-paid life insurance

Your Role as Operations Supervisor:

• Supervise daily dispatch and driving operations to ensure safe and timely service
• Coach, counsel, and train drivers and dispatchers to meet performance standards
• Monitor trip performance, early morning route start times (beginning at 4:30 AM), safety incidents, and overall service quality
• Prepare and maintain daily operational reports and scheduling records
• Respond to customer concerns and service issues in a professional manner
• Support administrative needs including routing, payroll, training, and road supervision
• May assist in recruiting and onboarding new drivers

What You'll Bring:

• Experience: 13 years in transit or related transportation fields; prior driving and supervisory experience strongly preferred
• Education: High school diploma or equivalent
• License: Class B CDL required
• Skills: Strong leadership, problem-solving, and communication skills
• Technology: Comfortable using Microsoft Word, Excel, and transportation-related systems
• Adaptability: Ability to supervise operations in both office and field environments

Shift Information:

This is an early-morning leadership role starting at 4:30 AM, aligning with the first departures of the school day. Candidates must be comfortable with this schedule.

At First Student, safety and customer service are always top priorities. We're proud to offer a workplace that values diversity, teamwork, and personal development.

Ready to take your career to the next level in school transportation management?

Apply now and become a key leader in our New Britain Schools team!