Supervisor, Concessions - Soldier Field

Job Summary

Key Responsibilities: 

Leadership and Team Management: 

• Supervise and support concessions team members, providing guidance, training, and real-time feedback to ensure excellent service. 
• Monitor team performance, addressing issues as they arise and motivating team members to meet or exceed service standards. 
• Check assignments during the event and address call-offs or last-minute changes by reallocating staff or arranging replacements as assigned by a manager or the Staffing Coordinator. 

Operational Oversight: 

• Oversee the setup, operation, and breakdown of concession stands to ensure smooth and efficient service. 
• Monitor food and beverage preparation, ensuring quality, consistency, and adherence to safety standards. 
• Coordinate with the culinary and warehouse teams to ensure all items are stocked and available during events. 
• Supervise and assist with proper cleaning procedures pre-event, during the event, and post-event. 

Guest Experience: 

• Act as a point of contact for guest inquiries and concerns, resolving issues promptly and professionally to ensure satisfaction. 
• Maintain a welcoming and clean environment within concession stands, aligning with guest expectations and company standards. 

Inventory and Resource Management: 

• Monitor inventory levels during events, coordinating restocking efforts to avoid service delays. 
• Track and document inventory usage, preparing reports for management to inform ordering and supply planning. 
• Ensure all equipment is functional and report maintenance needs promptly. 

Compliance and Standards: 

• Ensure all concessions operations comply with health, safety, and alcohol service regulations. 
• Conduct pre-event inspections to verify readiness, cleanliness, and proper stock levels. 
• Train team members on proper handling and service techniques to maintain compliance. 

Collaboration and Communication: 

• Work closely with event managers and other supervisors to address operational needs and resolve challenges. 
• Collaborate with nonprofit organizations, sub-contractor vendors, and temporary workers. 
• Communicate effectively with team members, providing updates on policies, procedures, and event-specific details. 
• Assist in planning and executing initiatives to improve service efficiency and guest satisfaction. 

Administrative and Reporting Duties: 

• Prepare post-event reports highlighting successes, challenges, and opportunities for improvement. 
• Maintain accurate records of team member performance, attendance, and training. 
• Required paperwork is completed and collected in a timely manner. 

Other Duties: 

• Supervisory duties on non-event days. 
• Performs other duties as assigned to support operations and event success. 

Requirements: 

• Must be 21 years of age or older. 
• Previous supervisory experience in concessions, food service, or hospitality. 
• Strong leadership, organizational, and multitasking skills. 
• Self-starter and has a solution-oriented mindset. 
• Ability to thrive in a fast-paced, high-pressure environment while maintaining professionalism. 
• Must hold a current ServSafe Food Handling Certification, ServSafe Alcohol Certification, and Illinois BASSET Liquor License.