Strategic Account Manager (SAM) / Lead-Inside Sales

Strategic Account Manager

The Strategic Account Manager (SAM) is the main point of contact, specializing in existing account penetration, introducing new, upsell products/features and expansion for devices, assets and video. The SAM will conduct product demonstrations and close business to secure incremental revenue. The SAM is responsible for building and strengthening customer relationships, overall account health, customer satisfaction and retention. The SAM will make outbound phone calls, present/negotiate pricing, present business cases for contract re-writes and pricing negotiations, execute contracts, manage email campaigns developed in partnership with Marketing and leverage sales tools across multiple platforms.

Provide solutions and drive revenue through identifying and closing new opportunities for additional vehicles and/or asset trackers, emerging software solutions and products/features.

Partner with other departments such as the Solutions Desk, Implementation and Deployment to ensure customers are fully supported at all times.

Communicate several times a day with the team on sales activity, metrics and performance.

Account management with a diverse book of business across various industries.

Prioritize activity and sales pipeline to achieve goals with an emphasis on time management, productivity, accurate forecasting and funnel management.

Follow-up on proposals and negotiate contracts with customers.

Collaborate with internal and external partners from the sale through implementation.

Manage customer relationships/satisfaction and address open issues, problems and requests.

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

You'll need to have:

• Bachelor's Degree or four or more years of work experience
• Three or more years of relevant work experience in a SaaS environment

Even better if you have one or more of the following:

• Previous experience selling into SMB Accounts
• Consultative selling experience
• 3+ years of B2B inside sales experience
• 1+ years of product sales account management experience
• Account management experience