Strategic Account Executive, Mid-Market - North or South Carolina

Mid Market Strategic Account Executive

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing Together.

The primary duty of the Mid Market Strategic Account Executive is to retain existing business working directly with assigned distribution partners and customers and selling new lines of Specialty coverage.

Primary Responsibilities:

• Sale of renewals and NBEA for both medical and specialty lines in groups of 51-150 eligible subscribers
• Salesforce updates
• Demonstrates exceptional service through the development of solid relationships with assigned distribution partners
• Establishing and maintaining a regular schedule of customer connection points during the plan year (I.e.-virtual touch points, face to face, written communication)
• Collaborates sales efforts targeted at potential new and renewal accounts; collaborate with Account Executive to determine appropriate product(s) to position to assigned distribution partners
• Direct dedicated functional experts (billing, customer service, claims, etc.) on corrective actions / steps to ensure issue resolution
• Education of distribution partners and customers on new products and offerings
• Trains and consults with distribution partners and employers on enrollment, benefits and electronic service processes
• Gathers data and identifies trends through strategic analysis of existing cases and offers solutions to meet customer needs
• Provides internal process improvement strategies (i.e. research issues to analyze root causes and determine corrective action; identify trends in process metrics and service issues)
• Influences, demonstrates and trains employer groups about UnitedHealthcare's online electronic services, tools, and technologies
• Coordinates with the Field Account Managers on account management aspects of supporting existing customers
• Promotes and supports the Service Model, partnering with the appropriate service team for issue resolution
• Participates in special projects as requested by management
• Demonstrates understanding of national and local market dynamics and trends and how they may impact United Health Group / prospect / customer / and brokers
• Provides regular updates and analysis with assigned distribution partners, on quarterly bonus and United Advantage qualification and develop strategies to address performance gaps
• Detailed understanding of all UnitedHealthcare products, services and solutions
• Navigates UnitedHealthcare internal departments to produce positive service results for clients and the company
• Ensures the implementation of renewal plan changes are managed through the entire renewal process for both medical and specialty business

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• State Life and Health Insurance License required or willing to obtain upon hire
• 2+ years of successful sales, sales support or account management experience in the insurance industry; with medical or specialty benefit products
• Knowledge of benefits
• Demonstrated relationship management skills
• Demonstrated superior customer service skills including a sense of urgency and ownership for resolving client issues
• Demonstrated excellent group presentation and training skills
• Maintains a valid driver's license
• Ability to travel as required

Preferred Qualification:

• Proven underwriting, financial and analytical skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $50,000 to $115,000 annually based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.