Store Manager

Overview

Store Manager position at Lids (Hat World, Inc./Lids Holdings, Inc.) located in Atlanta, GA.

General Position Summary: At Lids, our Store Managers are the heart and soul of the Lids brand. These cap experts foster passion for sporting and fashion goods by meeting customer needs while ensuring all areas of the store are engaged. Store Managers are accountable for all aspects of store performance, including achieving key results, creating a fun and inclusive environment for the team, and delivering exceptional customer service with product expertise.

Responsibilities

• People & Training Development
  • Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
  • Assist the market’s Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.
  • Engage team members by creating a fun and productive environment, helping them understand how their work supports company objectives and store success.
  • Contribute to a respectful and inclusive team environment by adhering to Lids Brand Standards (e.g., dress code).
  • Perform people-related actions to update team member information (time off, shift swaps, availability, timecards, qualifications, and other records).
  • Lead and monitor the store’s ongoing training strategy (non-Keyholders, process changes, promotions, new programs).
  • Address employee concerns and escalate to internal support when needed.
  • Drive team engagement through recognition and ongoing check-ins, including performance management and career development.
  • Collaborate across store channels and districts via company platforms.
• Customer Experience
  • Lead Selling 101 strategy to meet KPIs and sales targets while delivering exceptional customer service.
  • Resolve customer feedback and escalations to "make it right" in the moment.
  • Direct in-store team members to ensure optimal service and smooth store operations.
  • Educate customers about Lids’ membership programs and offers when in-store.
• Operations
  • Ensure scheduling and payroll compliance with policies, budgets, and law.
  • Plan and manage the store schedule considering qualifications and availability.
  • Manage business disruptions and operational continuity (store closures, absenteeism, schedule/wages, hours).
  • Implement company directives, promotions, and initiatives from Lids HQ.
  • Adhere to Policies & Procedures Manual to maintain a safe work environment.
  • Maintain store technology and equipment (MPOS, Lids Custom) with daily audits and maintenance as needed.
  • Maintain store facilities and supplies; process maintenance requests and replenishments.
  • Manage cash handling, opening/closing tills, counterfeit protection, and bank deposits.
  • Prepare store for inventory audits and support them as needed to ensure accuracy.
• Product & Inventory Management
  • Drive store product strategy, including receiving, processing, merchandising, and stock movement.
  • Organize backroom for efficiency, optimizing space and productivity.
  • Ensure product integrity under vendor regulations (embroidery limits, purchase limits, release dates).
  • Lead weekly markdowns/markups for proper pricing; monitor sell-through and inventory accuracy.
  • Manage transfers and returns per company standards.
  • Execute visual merchandising and product presentation, including layout changes and seasonal updates.
  • Maintain store look and feel through daily VM actions and restocking.
  • Adjust pricing signage and promotions during operating hours to support sell-through.
• Job Required Knowledge & Skills
  • Two-year post-secondary education and one year related experience or equivalent.
  • Ability to achieve sales results while minimizing loss.
  • Proven supervisory skills with ability to train and assess retention.
  • Strong interpersonal and communication skills.
  • Computer literacy and ability to use relevant software.
  • Physical ability to lift up to 50 pounds; climb ladders; stand up to 100% of shift.
  • Willingness to travel overnight for training and/or meetings.
  • Flexibility to work varying days/hours and maintain excellent attendance.
• Reports To
  • District Sales Manager

Qualifications

See job responsibilities above for required knowledge, skills, and experience.

Company & EEO Notice

EEO Statement: Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc. prohibits discrimination based on race/color, religion, origin, citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic. Reasonable accommodation for disabilities is provided in accordance with applicable laws.

Notice to Applicants: In connection with your application, we collect Personal Information including name, ID numbers, contact details, employment and educational history, criminal record, and demographic information for HR and related purposes. This may include background checks and analytics to ensure compliance with legal requirements and company policies.

Need accessibility assistance to apply? For accommodations, please email A Talent team member will respond as soon as possible.

Req ID: 24767

Location: 6711 - Perimeter Mall

Location

Atlanta, GA