Stocker/Delivery Driver

Delivery Driver

Provides prompt, efficient and friendly customer service. Delivers product to customers. Responsible for vehicle cleanliness, inside and out.

Core competencies include partnerships, growth mindset, results oriented, customer focused, and professionalism.

Accountable and reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Service Managers; Kitchen Department Manager; Floral Department Manager; Pharmacy Department Manager; Online Shopping Department Manager.

Positions that report to you: None

Primary duties and responsibilities include:

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Delivers products to customers, collects payment, and makes change for payment when necessary.
• Returns payments and beginning cash to store.
• Maintains food and groceries at proper temperature in accordance with food safety standards and to ensure food quality and customer satisfaction.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary duties and responsibilities include:

• Assists in other areas of store as needed.
• Performs other job-related duties and special projects as required.
• Facilitates the maintenance and upkeep to delivery vehicles.

Knowledge, skills, abilities, and worker characteristics include:

• Commitment to the Hy-Vee Mission and a willingness to promote the values of the company
• Good verbal and written communication skills
• Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner
• Ability to identify problems, develop and execute solutions
• Have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing

Education and experience: No specific education required.

Physical requirements include:

• Visual requirements include: ability to see detail at near range with or without correction
• Must be physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds
• Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions
• Must be physically able to enter and exit a delivery vehicle many times a day, traverse staircases and other rough terrain to reach delivery destination

Working conditions include exposure to dust, noise, temperature extremes, dampness, vibrations, and equipment movement hazard. There is significant work pace/pressure to deliver product in a timely manner.

Equipment used to perform job includes delivery vehicle and telephone.

Special requirements include possessing a valid driver's license, with no DOT restrictions, and being 18 years or older to drive a company vehicle.

Responsible for payments received for delivery of products when applicable.

Has daily contact with store personnel, customers, and the general public.