Status Board Operator

Status Board Operator

It is the responsibility of the Status Board Operator to answer all courtesy calls and dispatch responses accordingly, while monitoring the status of guest rooms and controlling the issue and retrieval of master keys. This position must also exhibit a high level of professional and personalized guest service that embodies the company's brand standard and core values (K.E.E.P. Kindness, Engagement, Empathy, and Positivity).

Responsibilities:

• Answer all Housekeeping lines and dispatch responses accordingly (i.e.: Maintenance, PBX, Front Desk, Housekeeping employees, guest, etc.)
• Advises Manager on duty of problems, complaints, or situations immediately
• Logs all incoming calls and dispatch responses indicating time dispatched, person issued to, and time completed
• Receives A.M./P.M. Housekeeping reports and updates room status in computer according to report
• Logs special guest requests for service times on a daily basis and ensures request is dispatched to appropriate Inspector
• Logs daily Lost and Found and sends valuables to Security
• Maintains positive Guest/Employee relations when handling requests, inquiries, or complaints
• Prepares Inspector clip boards with computer reports and appropriate forms for use throughout the shift
• Delivery of reports to Front Desk
• Runs and sends Housekeeping reports to towers
• Perform other duties and responsibilities as requested

Qualifications:

• Positive attitude
• Impeccable grooming
• Energetic
• Willing to comply with all rules and policies as set forth by the Hotel and department
• Communication skills as needed to receive and respond to instructions given by the Housekeeping Department as well as applying to personal safety and guest safety
• Constantly hearing, sitting, using hand/eye coordination, speaking, using wrist motion, reaching while answering phones, writing schedules, vacations, floating holidays, etc.
• Use of telephone
• Knowledge and use of basic reading and writing skills to complete tasks as needed by Department Management
• Must be able to communicate with supervisors and fellow employees and understand procedures
• High School Diploma or equivalent
• Previous housekeeping experience in Status is preferred
• Knowledge in Microsoft office including Outlook preferred
• Mental alertness to achieve high level of accuracy in completing tasks
• Ability to read and understand all policies and procedures
• Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities
• Must be able to complete standard forms and reports

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.