Starlink Store Manager

Starlink Store Manager

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

Starlink Store Manager

Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As we continue expanding, we are seeking a Store Manager to lead a team in delivering an outstanding in-store customer experience while driving sales and adoption of Starlink services.

As a Starlink Store Manager, you will be responsible for overseeing day-to-day store operations, managing a team of five or more employees, and ensuring customers have a seamless and informative experience. You will be data-driven in improving store performance, adept at launching and operating retail locations, and highly skilled in team leadership.

Responsibilities:

• Lead, manage, and hire a team of three or more employees/contractors, fostering a high-performance and customer-focused culture
• Oversee all aspects of store operations, including opening, closing, staffing, and inventory management
• Develop and execute strategies to maximize & scale store traffic, sales, and Starlink adoption
• Ensure a best-in-class customer experience by providing in-depth knowledge of Starlink products and services
• Utilize data and analytics to monitor store performance, optimize the customer journey, and drive conversion rates
• Hire, train, and develop store employees, setting clear performance expectations and fostering growth opportunities
• Implement and oversee operational procedures to ensure efficiency, safety, and compliance with company policies
• Work cross-functionally with internal teams (growth, sales, marketing, customer support, logistics, etc.) to optimize store performance & launch a store
• Maintain accurate records of store metrics, customer feedback, and operational challenges, providing regular reports to leadership

Basic Qualifications:

• 4+ years of experience in retail management, store operations, or a related leadership role
• 1+ years of experience leading a team of five or more employees

Preferred Skills and Experience:

• Bachelor's degree in supply chain, business, science, engineering, or similar technical discipline
• Demonstrated success in launching or managing retail stores, including operational setup, staffing, and customer experience design
• Strong data-driven mindset, with the ability to analyze key performance indicators (KPIs) and drive improvements
• Exceptional customer service skills, with the ability to create a welcoming and engaging retail environment
• Strong organizational, communication, and problem-solving abilities
• Excellent written and verbal communication skills
• Experience in technology, telecommunications, or consumer electronics retail
• Background in sales or customer acquisition with a focus on data-driven performance optimization
• Knowledge of Starlink services, satellite internet, or related technologies
• Experience with CRM, POS systems, and retail analytics tools
• Completion of a leadership or rotational development program
• Experience in training, learning and development, analytics, service design, vendor management, or content management roles
• Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.
• Experience working with software and staffing vendors
• Experience with reporting tools (Advanced Excel, SQL, dashboarding/reporting/visualization platforms)

Additional Requirements:

• Willingness to work extended hours including weekends and holidays, as needed to meet critical deadlines

Compensation and Benefits: Pay range: Supervisor, Starlink Store: $95,000.00 - $115,000.00/per year. Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.