Staples Promotional Products: Special Order Account Representative

Staples Promotional Products Job

Staples is business to business. You're what binds us together.

While you may know Staples as the world's leading office supply company, Staples Promotional Products a division of Staples is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team!

What You'll Be Doing:

• Provide product ideas, quotes, purchase order execution, and customer service relating to promotional and proprietary products and services that fall outside of the standard programs.
• Respond directly to Sales Representative and customer inquiries while working towards high proficiency in most aspects of the role.
• Develop customer relations directly through customer or sales representative for assigned book of business to prepare quotes based upon order specifications.
• Research possible solutions utilizing company systems, merchandise, sourcing and selling products from our stock line and approved suppliers and provide solutions to the customer.
• Examine customer expectations to develop and present recommendations to customers for approval.
• Utilize company systems combined with work experience for pricing application for larger volumes.
• Work with suppliers to source products/negotiate cost to meet the customer's specific needs for non-program merchandise, special events, etc.
• Collaborate with various support departments (with Mgr/Team Lead assistance as needed) to implement customer expectations & requirements.
• Support the program process by providing necessary customer information to ensure the success of a program.
• Work with expeditors/billing/accounting to facilitate the billing process via company and/or customer invoicing or e-procurement processes and systems with occasional manager assist.
• Resolve client/supplier/internal issues with guidance & assistance from mgr/team lead.
• Involvement in ongoing improvement efforts as directed by management.
• Represent Staples at customer shows, corporate trade shows, and occasional territory travel.

What You Bring To The Table:

• Strong customer service knowledge and skills
• Excellent customer relations and communication skills including verbal and written such as e-mail and phone skills
• 2+ years of Microsoft programs (Excel, Outlook, Word, and PowerPoint) required
• Industry experience with ESP or SAGE is preferred
• Demonstrated organizational skills with capacity to manage multiple projects simultaneously

What's Needed - Basic Qualifications:

• High School Diploma or equivalent combination of education and related experience
• 2+ years of related or transferable experience

What's Needed - Preferred Qualifications:

• Bachelor's degree in related field preferred
• Promotional products merchandising or purchasing skills, preferred

What We Offer:

• Inclusive culture with associate-led Business Resource Groups.
• Staples offers both Full-Time and Part-Time benefits. Some Full-Time benefits include: 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday), Online and Retail Discounts, Company Match 401(k). Physical and Mental Health Wellness programs, and more!