SSMC Pediatric Nursing Supervisor

Job Description Summary

Oversee, manage, and provide support to the nursing and medical assistant staff. Responsible for departmental functions, ensuring productivity, efficiency, accuracy and safety. Reacts to the immediate operational needs of the practice. May provide professional nursing care for patients, following established standards and practices.

Job Description

ESSENTIAL FUNCTIONS

1. Direct the daily clinical operations of the department ensuring compliance with applicable standards and regulations. Ensure adherence to departmental goals and objective.

2. Participate in the nursing process to ensure the provision of quality patient care. Provide patient care as needed to facilitate patient needs.

3. Delegate staff assignments appropriately and identify staff education needs ensuring sustainability of workflows.

 
4. Order supplies and maintain departmental inventory. Ensure all equipment is used properly and adequately maintained.

5. Resolve patient issues and reports grievances appropriately to Manager and Providers.

6. Promote a culture of safety by assisting staff to report incidents in web-based safety reporting system; follow policies for employee and patient injuries.

7. Ensure quality control through established specific measures such as workflow productivity monitoring- workload, reporting, and trends.

8. Participate in the assessment of staffing needs by maintaining a master work schedule adjusting staff and forecasting staffing needs.

9. Complete weekly timekeeping and address cause for over-time. Participates in the management of the departmental budget.

10. Assist in the selection and hiring of staff.  Oversees orientation and preceding of all new staff educational needs and staff development plans.

11. Coordinate, participate, and execute on in the training and evaluation of staff. Consult with Nurse Educator regarding staff educational needs, staff development plans and clinical improvement.

12.  Communicate changes and quality improvements with staff by conducting daily huddles, departmental meetings, and electronic communication, etc. Assist team with adapting to departmental level and hospital wide changes.

13. Work collaboratively with Operations Manager, Department Chief and Nurse Manager. Communicate problems that may arise in a timely manner. Address personnel problems, i.e.: problems with Time and Attendance.

14. Communicate problems that may arise with Nurse Manager and Operations Manager. Serve as a liaison between staff and leadership / providers.

15. Attend and participates in assigned Management / Leadership Meetings.

16. Work as a Team member across organization. Work collaboratively with all departments. 

17. Communicate effectively with other Managers and Supervisors.

18. Provide at the elbow support to nurses and medical assistants serving as a subject matter expert in the clinical duties performed by the roles.

19. Perform other duties that may be assigned from time to time. Not limited to but including assisting with other departments at other locations.

20. Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures.

21. Abide by and promote all SSMC Service Standards.

ESSENTIAL FUNCTIONS:

1 - Technology and Learning

   a - Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization.

   b - Embraces technological advances that allow us to communicate information effectively and efficiently based on role.

JOB REQUIREMENTS

Minimum Education - Preferred

Graduate from an accredited school of nursing.

BSN required.

Minimum Work Experience

Four or more years of previous nursing experience required.

2 years of acute care experience preferred.

Experience in an ambulatory environment required.

Past supervisory experience or demonstrated leadership experience required.

Pediatrics experience required.

Required Licenses / Registrations

RN - Registered Nurse

Current MA State RN

Required Classes/Skills

BLS - Basic Life Support

Required additional Knowledge, and Abilities

Telephone triage experience required.

Excellent interpersonal skills, including the ability to treat the patient and staff respectfully, with patience and compassion.
Excellent written and verbal communication skills.
Excellent problem solving and decision making skills.
Employee must demonstrate computer proficiency through efficient use of the electronic medical record, patient registration/billing system, e-mail, and other computer software as required.

Physical Requirement:

General Activity - Frequent Standing/Walking Required, No Driving

Motion - Frequent Activity Required-pushing, pulling, lifting, bending

Motor Skills - Use of hands required, Use of feet required

Weight/Force - Light lifting required (<25lbs)

Body Fluid Exposure - Yes