Sr Service Rep
Company : Lincare Holdings
Location : Russellville, AR, 72802
Posted Date : 28 October 2025
Job Details
Equipment Setup Specialist
This employee performs equipment setups, specifically concentrators and durable medical equipment, in a professional, safe, and timely manner. This equipment is placed in apartments, private homes, clinics, hospitals, nursing homes, and other areas where people with respiratory problems are treated.
Job Functions
- Completes equipment orientation checklists for new equipment and other necessary paperwork as required for new patient setup
- Instructs patient in the safe and proper use of equipment
- Makes oxygen deliveries (cylinder and concentrator) and equipment checks on a daily route as determined by patient base and Lincare routing system
- Deliveries may include refilling reservoirs with liquid oxygen from avan mounted tank
- Performs minor equipment repairs and preventative maintenance on equipment both in the home and at the center
- For equipment repairs requiring other than minor repair work equipment is to be packaged for shipment to the manufacturer or their designee
- Responsible for equipment maintenance per schedule recommended by the manufacturer
- Maintains company vehicle in clean and orderly manner
- Makes daily inspections and complete proper paperwork
- Maintains established preventative maintenance schedule
- Cleans rental equipment when returned to the center, in accordance with Lincare policies and procedures
- Maintains cleanliness and organization of warehouse/storage area
- Follows FDA guidelines pertaining to cylinder tracking and oxygen analyzer testing
- Follows Lincare policies as indicated in the operations manual and training manuals, including those found in the Safety & Regulatory manual regarding General Safety, OSHA (includes the proper use of Personal Protective Equipment), DOT(includes adherence to the Vehicle Safety Disciplinary Policy), FDA, and Emergency Planning
- Works as on-call service representative evenings and weekends on an as scheduled basis
- Frequency is determined by the center size and the number of employees available to share in the responsibility
- Must respond in a timely manner and record information on Service Call Report
- May serve as a backup to other employees for vacation, illness, and other periods of absenteeism
- Acts as group leader for service representatives
- Oversees warehouse operations
- Overtime may be required
- Direct the work of one or more service representatives giving them routing instructions and daily work assignments
- Maintain center inventory and provide purchase requisition to center manager to order new stock as needed to maintain inventory levels as required
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