Sr Service Rep

Equipment Setup Specialist

This employee performs equipment setups, specifically concentrators and durable medical equipment, in a professional, safe, and timely manner. This equipment is placed in apartments, private homes, clinics, hospitals, nursing homes, and other areas where people with respiratory problems are treated.

Job Functions

1. Completes equipment orientation checklists for new equipment and other necessary paperwork as required for new patient setup
2. Instructs patient in the safe and proper use of equipment
3. Makes oxygen deliveries (cylinder and concentrator) and equipment checks on a daily route as determined by patient base and Lincare routing system
4. Deliveries may include refilling reservoirs with liquid oxygen from avan mounted tank
5. Performs minor equipment repairs and preventative maintenance on equipment both in the home and at the center
6. For equipment repairs requiring other than minor repair work equipment is to be packaged for shipment to the manufacturer or their designee
7. Responsible for equipment maintenance per schedule recommended by the manufacturer
8. Maintains company vehicle in clean and orderly manner
9. Makes daily inspections and complete proper paperwork
10. Maintains established preventative maintenance schedule
11. Cleans rental equipment when returned to the center, in accordance with Lincare policies and procedures
12. Maintains cleanliness and organization of warehouse/storage area
13. Follows FDA guidelines pertaining to cylinder tracking and oxygen analyzer testing
14. Follows Lincare policies as indicated in the operations manual and training manuals, including those found in the Safety & Regulatory manual regarding General Safety, OSHA (includes the proper use of Personal Protective Equipment), DOT(includes adherence to the Vehicle Safety Disciplinary Policy), FDA, and Emergency Planning
15. Works as on-call service representative evenings and weekends on an as scheduled basis
16. Frequency is determined by the center size and the number of employees available to share in the responsibility
17. Must respond in a timely manner and record information on Service Call Report
18. May serve as a backup to other employees for vacation, illness, and other periods of absenteeism
19. Acts as group leader for service representatives
20. Oversees warehouse operations
21. Overtime may be required
22. Direct the work of one or more service representatives giving them routing instructions and daily work assignments
23. Maintain center inventory and provide purchase requisition to center manager to order new stock as needed to maintain inventory levels as required