Sr. Program Manager - Global Operations Strategy, Prime Video Trust & Safety

Sr. Program Manager, Prime Video Trust & Safety

Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Are you excited about launching content on Prime Video and holding key impact on helping our business scale? We are seeking an innovative and analytical Sr. Program Manager to support the Prime Video Trust & Safety Operations team in defining global strategies and programs.

Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and children.

This Sr. Program Manager, Prime Video Trust & Safety role will lead operational strategy initiatives that span multiple programs: global content compliance, regulatory compliance, customer experience programs, maturity ratings, and critical Trust & Safety initiatives. The Sr. Program Manager will work closely with their cross-functional counterparts in operations, engineering, product management, legal, PR, content operations, and executive teams to scale operations effectively and think big on improving the customer experience.

A successful candidate will thrive in a fast-paced, ambiguous, and dynamic business environment, leveraging analytical expertise and resourcefulness to autonomously deliver successful results.

Key Job Responsibilities

• Supports and devises operational and business goals for the function that focuses on end-customer impact, productivity, accuracy, and quality.
• Assists in establishing measurement, reporting and process excellence indicators for effective accomplishment of goals in core processes.
• Collaborates with cross-functional teams to develop and execute comprehensive Trust & Safety strategies that protect the service, users, and brand reputation.
• Thinks long-term and establishes scalable/modular processes for easy adaptation to business scope changes. Assist in managing complex problems, decisions, and escalations. Mitigates long-term risks. Finds a path forward in difficult situations. Makes trade-offs based on short vs. long-term needs.
• Assists in defining operational requirements to support business launches and managing implementation through partnership with teams across operations, engineering, product management, content acquisition, legal, PR, marketing, merchandising, design, and customer service.
• Stays informed about relevant laws, regulations, and industry standards to ensure that the organization remains compliant with applicable requirements. Work closely with legal and compliance teams to address any compliance-related risks.
• Prepares regular reports on operational product health, content policy initiatives, including key risk indicators, risk trends, and mitigation progress.
• Continuously assesses and enhances the Trust & Safety risk management framework and processes to adapt to evolving business needs and industry best practices.