Sr. Program Director (Onsite - Topeka, KS)

Sr. Program Director

Maximus is currently hiring for an onsite Medicaid Eligibility Sr. Program Director in Topeka, KS. Relocation assistance is available. This requires the selected individual to have a strong background in government contract implementation, go live and post-go live support. Strong, large systems integration experience, including IVR, CRM, financial systems between vendor and client is required, as is leading contact center and back office support. Previous experience within the BPO and/or state/federal government contracts is required. Previous experience in a Medicaid Eligibility or Medicaid-related government project is highly desired.

This job is contingent upon contract award. At Maximus we offer a wide range of benefits to include:

• Work/Life Balance Support - Flexibility tailored to your needs
• Competitive Compensation - Bonuses based on performance included
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities - Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Oversee and manage the project's financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained.

- Ensure program operations comply with all applicable requirements of the contract, as well as state and federal regulations.

- Ensure established goals and objectives support the overall project strategies.

- Oversee all project administrative operations including budget, financial controls, and human resources.

- Plan, develop, and schedule priorities for achieving operational and performance goals.

- Review management, productivity, and financial reports and studies to ensure program objectives are met.

- Participate in internal audits, research studies, forecasts, and modeling exercises to support project direction and guidance.

- Manage operational managers, including monitoring performance, providing mentoring, and professional development guidance.

- Capture and maintain resource assignments and utilization across the enterprise to proactively assess and align staffing levels.

- Work with internal leadership to facilitate and define priorities including establishing milestones, realistic schedule and securing resources across all strategic initiatives.

- Ensure comprehensive management of defined initiatives that include monitoring of the budget, schedule, resource availability, and organizational alignment.

- Guide and support RFIs, RFPs and RFQs, response development including writing to management approaches, whitepapers, and concept development.

Minimum Requirements:

- Bachelor's degree in related field required.

- 12-15 years of professional experience in a related field required.

- Minimum of 12 years leading multiyear BPO or government contracts is required.

- Contact / Call Center and Back Office leadership experience (at least 200 CSRs and back office employees) required.

- Experience leading project implementations from contract signing to go-live and post go-live support required.

- Leading complex systems integration required.

- Workload tracking, process improvement, business process reengineering, and contract compliance is required.

- Experience managing client relations is required.

- Previous experience leading Medicaid government contracts is helpful. Direct experience leading Medicaid Eligibility contracts highly preferred.

- Must be willing and able to work onsite in Topeka, KS offices. Relocation assistance available.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary: $170,000.00

Maximum Salary: $190,000.00