Sr. Ops Production Coordinator - FCDC (Essential Onsite)

Sr. Ops Production Coordinator - FCDC (Essential Onsite)

The Senior Coordinator is a self-motivated individual with organizational skills, attention to detail, and the ability to work independently in an open and collaborative team environment. The primary functions for this role include processing incoming fraud claims for the Fraud Department, providing decline letters and sending payment to financial institutions. They will also be responsible for handling foreign currency orders on behalf of Capital One customers. A senior coordinator is also responsible for providing fellow team members and internal customers with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes with minimal supervision. The ideal candidate will have the ability to adapt and thrive in a dynamic, fast paced environment while displaying sound judgment in decision making.

Responsibilities

• Process incoming Fraud Claims received via email, fax and/or mail
• Process claim declines as appropriate to other financial institutions
• Process money movement via wire transfers, check issues and GL to GL movements
• Process Recovery Check Mail deposits in the office on a rotational basis
• Process Foreign Currency orders
• Strong communication skills required to interact with internal and external customers and financial institutions on a daily basis
• Execute tasks efficiently, following procedures, meeting regulatory and customer experience requirements, and make effective independent decisions when necessary
• Responsible for ensuring Job Aids are updated as necessary and undergo an annual review
• Back up Principal Coordinators in their absence and perform certain Principal Coordinator tasks as necessary
• Participate in cross training and new-hire training
• Provide recommendations for department goals, process improvements, policies and procedures
• Able to perform detailed work with accuracy and meet deadlines
• Maintain a positive attitude with internal customers and peers
• Other duties as assigned by the manager

A Successful Candidate Will

• Multitask in a fast paced working environment
• Work in a team oriented environment
• Good verbal and written communication skills
• Be able to work with limited supervision
• Be able to understand and follow written instructions
• Is self motivated

Location: This position requires on-site attendance 2 - 3 days a week, as needed in Richmond, VA

Basic Qualifications

• High School Diploma, GED, or equivalent certification
• At least 3 years of Customer Service or Call Center experience
• At least 1 year of experience working in the financial or banking industry
• At least 1 year experience with Microsoft Office or Google Suite

Preferred Qualifications

• At least 4 years of Customer Service or Call Center experience
• At least 2 years of experience working in the financial or banking industry
• At least 1 year of data entry experience

Richmond, VA: $49,774 - $49,774 for Sr Ops Prod Coor Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).