Sr. Manager, IT (Endpoint Engineering)

Endpoint Engineering Senior Manager

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose: The Endpoint Engineering Senior Manager will be the leader of a team accountable for designing and implementing the standards for end-user devices and endpoint management systems for the Ross enterprise. This role requires a strong technical background in end-user compute form factors, endpoint management platforms and related security policies, as well as excellent leadership and project management skills. The base salary range for this role is $142,200 - $235,700. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

Essential Functions:

• Lead a team of Engineers responsible for endpoint engineering and management, including desktop, laptops and mobile devices.
• Manage the recruitment, retention, and career development of team including managing, mentoring, and leading internal and external staff.
• Implement an enterprise-wide endpoint strategy for device provisioning, management, security, and support. This includes driving the design, deployment, and management of endpoint configurations, including OS imaging, patch management, and security updates.
• Maintain standards and certification for the end-user compute HW and related operating systems (Windows OS) and related enterprise applications.
• Maintain best practices for endpoint lifecycle management, from provisioning to decommissioning.
• Lead the planning and delivery of projects involving endpoint management, collaborate with other groups in IT, including business portfolio teams, security and support groups to align endpoint engineering strategies with broader organizational goals.
• Drive the evaluation, selection, and implementation of endpoint management tools and platforms.
• Build and maintain strong relationships with vendors.
• Define, develop and maintain strategic and tactical plans, negotiate projects, services and contracts with partners, service providers and consulting firms.
• Participate in strategic planning and annual budgeting process.
• Provide level 3 production support for endpoint management related issues.

Competencies:

• People:
  • Building Effective Teams (for managers of People and/or Projects)
  • Developing Talent (for managers of People)
  • Collaboration
• Self:
  • Leading by Example
  • Communicates Effectively
  • Ensures Accountability and Execution
  • Manages Conflict
• Business:
  • Business Acumen
  • Plans, Aligns and Prioritizes
  • Organizational Agility
• With particular emphasis on the following specific position-related competencies:
  • Problem Solving
  • Decision Making
  • Dealing with Ambiguity
  • Strategic Thinking

Qualifications and Special Skills Required:

• Undergraduate degree in information systems, computer science, or a related technical discipline.
• Minimum of 10 years of experience in IT, with a focus on endpoint engineering, systems administration, or IT operations.
• Minimum 5 years in leadership or management role, with experience managing teams of engineers.
• Strong technical background in end-user devices - desktops, laptops, tablets and mobile devices.
• Strong technical background in endpoint management solutions, operating systems (Windows, macOS, iOS, Android), mobile device management (MDM), and related management tools and authentication platforms (MS Intune, SCCM, Active Directory).
• Proven experience with automation and orchestration of endpoint provisioning, configuration, and management processes.
• Experience with virtualization, cloud technologies and modern enterprise environments (e.g., Azure, Office 365, W365).
• Understanding of endpoint security principles, including encryption and vulnerability management.
• Strong project delivery skills, delivering projects on time and within budget.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams and levels of the organization, including IT leadership.

Physical Requirements/ADA: This position requires the ability to work in an office environment, including using a computer, attending meetings, working as part of a team, and the ability to communicate with team members and others. Regular attendance also is a requirement of the position. This role requires regular in-office presence, including attending in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.

Supervisory Responsibilities: Engineer I, II, III, IV

Disclaimer: This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.