Sr Genesys Cloud Engineer

Hope you are doing well
Number of position : 3
Only Full Time - No C2C and No Contract
I, Abhishek would like to share a job opportunity as Sr Genesys Cloud Engineer in Irving, TX Remote location for a Fulltime position.
*** In case, if you are not comfortable with this location, please share your preference with contact details for further requirements ***
Kindly find the JD below and let me know if you are available for the same.
Sr Genesys Cloud Engineer
Job Location Irving, TX or Remote
Duration: Full Time
Technical/Functional Skills
• Bachelor's degree preferred.
• Genesys Certified Professional Certification highly preferred
• Cisco Contact Center Certififcation (or related)
• Minimum 3 years of experience working on Genesys Cloud/Pure Cloud Contact Center platform
• Knowledge in IVR, Data tables, Call flow, emergency , Change, and Problem Management.
• Knowledge to design and develop complex call flows (Inbound, In-Queue, Outbound, Advanced ACD Routing, Data Tables, Integrations with Data Actions)
• Experience in Genesys Dialog engines and BOT flow development • 3rd party integrations- Salesforce, e911, CCSP.
o bility to control or lead conversations with various support groups
• . • Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.
• • Strong cross technical background with proven troubleshooting skills
Experience Required
• Typically, 3-4 years of experience working with Genesys cloud
• Contact Center Solutions: Extensive experience in designing, implementing and managing contact center services.
• System Integration: Proven experience in integrating Genesys cloud with other enterprise system.
• Genesys Cloud: Hands on experience with Genesys cloud architecture, API's & tools
• Experience providing technical support & troubleshooting for Genesys cloud or similar systems.
• Experience working in industries that heavily rely on contact centers, such as telecommunications, customer service, finance or healthcare etc
Please reply me with your updated resume and required details:
Full Name:
Best number to reach you:
Work authorization/Visa Status:
Current Location:
Current Compensation:
Expected Compensation:
Best time to call you:
Waiting for your earliest response
Sincerely yours,
Abhishek Rana
Sr. Technical Recruiter | Syntricate Technologies Inc.
Direct:
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Email: | Web:
Boston, MA