Sr. Customer Success Manager, B2B2C Consumer Markets

Overview

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Role

McKesson Medical-Surgical is seeking a dynamic Director of Customer Success to join our B2B2C team within Consumer Markets. The ideal candidate will be passionate about enhancing customer relationships and will drive customer engagement to grow existing business and secure new opportunities. This is a remote opportunity with some travel as needed.

Responsibilities

• Develop and implement strategies to improve customer satisfaction, retention, and growth.
• Identify opportunities for up-selling and cross-selling within existing accounts to maximize revenue.
• Build and maintain strong, long-lasting customer relationships by understanding their business needs and objectives.
• Lead efforts to identify and close new business opportunities, including market research and competitive analysis.
• Collaborate with cross-functional teams to ensure seamless customer onboarding and ongoing support.
• Prepare and present detailed business reviews to senior management and stakeholders.
• Utilize customer feedback to enhance products and services.

Minimum Requirements

• Degree or equivalent and typically requires 7+ years of relevant experience.
• Proven track record of success in customer success, account management, or related roles.

Critical Skills

• Strong sales and negotiation skills with executive-level experience.
• Exceptional communication and interpersonal skills.
• Ability to manage multiple projects simultaneously and work in a fast-paced environment.
• Retail, Ecommerce and/or distribution knowledge and experience is preferred.
• Willingness to travel as needed to meet with customers and attend industry events.

Education

• 4-year degree in business or related field or equivalent experience.

Physical Requirements

• Ability to perform computer and phone-based work.

Compensation and Benefits

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position $101,300 - $168,800

Equal Opportunity Employer

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!