Sr. Credit & Collections Specialist

Senior Credit & Collections Specialist

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrows health today, we want to hear from you.

Primary Function:

The Senior Credit & Collections Specialist plays a critical role in managing and resolving complex and delinquent customer accounts received as a second level escalation. This role is responsible for analyzing delinquent account balances and following up with customers for past due amounts, including disputes and deductions. The Specialist also serves as a key liaison between customers, internal departments, and leadership to ensure timely resolution of payment issues and to implement strategies that maintain account health.

Roles and Responsibilities:

• Act as second level of escalation within the collections process
• Analyze customer delinquent account balances
• Manage portfolio and implement collections strategy to reduce delinquency and resolve disputes
• Contact customers primarily via GetPaid, as well as other relevant systems
• Follow-up with various departments to get supporting documents/info
• Handle and process inquiries from McKesson virtual team
• Reconcile open and closed transactions as necessary
• Process or submit adjustments / write-offs based on DOA
• Provide billing data (i.e. invoice copies, statements) upon request from customer to facilitate payments

Minimum Qualifications:

• Typically requires 5+ years of related experience in accounts receivable or B2B collections

Preferred Skills and Competencies:

• Solid knowledge of A/R (collections and reconciliation)
• Use of good judgment within defined policies and practices
• Day to day communication with business partner/relevant counterparts
• Ability to interact with customers via phone, email, etc.
• Intermediate skills in Excel & Outlook
• Understanding of full OTC cycle
• Excellent verbal and written communication skills
• Knowledge of GetPaid and/or SAP Systems
• Accounting and reconciliation skills
• Customer and service oriented in resolving process related requirements
• Understanding of DSO/DDSO and delinquency targets

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

McKesson is an Equal Opportunity Employer. McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information.