Sr. Analyst, Pro Capabilities - Customer Engagement

Senior Analyst

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Senior Analyst serves a key role supporting Home Depot's Pro strategic growth initiatives. The associate will create and monitor new customer engagement strategies to promote awareness and adoption of Pro-centric capabilities and sales opportunities. As part of the Pro Capabilities Engagement (PCE) team, the Senior Analyst will be a leading voice with cross-functional partners to conduct research, identify opportunities for company and customer growth, and develop impactful methodologies to produce incremental customer engagement - with an ultimate goal of maximizing customer share-of-wallet.

PCE works in an agile environment, where the candidate must effectively communicate and present within expectations of shortened project timelines. This Senior Analyst must possess a creative mindset and be willing to think outside the box to evaluate changes to traditional customer outreach techniques. This may include optimizing current communication channels, developing new channel outreach concepts, as well as the potential sunsetting of legacy communication methodologies.

As AI tools continue to evolve, the Senior Analyst will be expected to incorporate emerging AI-driven technologies into customer engagement strategies. This includes leveraging AI for personalization, predictive analytics, and automation to enhance outreach effectiveness and drive deeper customer connections. Familiarity with AI platforms and a proactive approach to integrating these tools will be increasingly critical to success in this role.

Key Responsibilities:

• 30% Business Acumen - Subject matter expert for assigned initiative; Learn and report on best practices, industry standards, and requirements associated with assigned projects; Through independent judgement, develop solutions and recommend project or strategy planning and data utilization
• 20% Data Analysis - Identify, research and measure ongoing effectiveness of programs against metric targets; Develop and execute ongoing enhancement/optimization strategy based on measured performance and customer feedback; Trouble shoot and problem solve for ongoing operational needs as they arise
• 20% Effective Communication - Ability to create clear and accurate documents and presentations and ability to present and deliver to a wide variety of stakeholders
• 30% Project Management - Responsible for owning small to medium initiative-specific projects and reporting, prioritizing projects and tasks to ensure deliverables and goals are met or exceeded

Direct Manager/Direct Reports:

• This position typically reports to Manager or Sr. Manager
• This position has 0 Direct Reports

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite
• Working knowledge of Tableau
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to draw accurate conclusions from financial documentation
• Demonstrated project management skills
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 4

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus
• Drives Results