SQPE Specialist II

SQPE Specialist II

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Lutheran Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar patient care, receive endless support and appreciation, and build a meaningful career at one of the most respected healthcare organizations in the world.

As a Safety, Quality and Patient Experience (SQPE) Specialist II at Lutheran Hospital, you will help drive excellence across a diverse range of servicesincluding the Orthopedic Center of Excellence, multiple Behavioral Health units and a broad mix of medical and surgical specialties. In this role, you will lead initiatives that strengthen safety, enhance quality and elevate the patient experience using the Cleveland Clinic Improvement Model. You will collaborate with clinical and operational leaders to establish key objectives, ensure compliance with standards and improve performance across safety, quality, utilization and experience metrics. This is an exciting opportunity to advance a culture of high reliability, continuous improvement and compassionate care in one of Cleveland Clinic's most dynamic community hospitals.

A caregiver in this role will work Monday through Friday from 8:00am to 5:00pm.

A caregiver who excels in this role will:

• Understand and implement elements of performance as outlined by regulations, bylaws, and rules and regulations established by the medical staff.
• Act as the primary resource for staff to facilitate overall operations of programs.
• Develop meaningful quality assurance activities with clinical leadership to establish when a deviation in standard practice has occurred.
• Analyze performance data and participate in improvement strategy development.
• Act as a consultant in educating and evaluating clinical and support department staff regarding quality management regulations and standards of care.
• Support medical staff quality assurance activities such as peer review, ongoing professional practice evaluation, and focused professional practice evaluation.
• Develop and assure processes to monitor performance and identify where intervention is needed.
• Incorporate regulatory and accreditation standards into improvement activities around SQPE.
• Collaborate on development of required plans such as the performance improvement plan, safety plan, infection control plan, and others as required by governance.
• Incorporate enterprise priorities and regulatory requirements and benchmarks ensuring alignment to one standard of care across locations.
• Drive continuous improvement activity around quality, safety and patient experience priorities and coordinates improvement projects.
• Facilitate dashboard reviews, data analysis and decision-making from data. Identify and address root causes to lead to sustainable improvement.
• Act as a champion for continuous improvement utilizing the Cleveland Clinic Improvement Model.
• Manage stakeholder relationships, project risks and project changes.
• Lead projects leveraging advanced continuous improvement and project management tools.
• Research best practices within and outside the organization.
• Build relationships with project teams, middle management, and senior sponsors.
• Coach smaller improvement teams to success with their quality improvement projects at the local level.
• Participate in committees and meetings necessary to drive performance in the assigned scope of the role.
• Report on medical errors and near misses, as well as corrective actions taken. Oversees the management and use of medical error information.

Minimum qualifications for the ideal future caregiver include:

• Bachelor's Degree in nursing, Healthcare Administration, Business, Engineering, or related field.
• Certified Patient Safety Professional (CPPS), Certified Patient Experience Professional (CPXP) or Certified Professional in Healthcare Quality (CPHQ) required within one year of hire.
• Seven (7) years of related experience with safety, quality, patient experience and Performance Improvement program or related healthcare experience.
• Previous experience in working with Joint Commission, HFAP, CMS (Centers for Medicare and Medicaid: Government agency that provides reimbursement for accredited trainees) surveys process preferably in a leadership/coordination role.
• In-depth knowledge of patient safety best practices, joint commission standards, and conditions of participation.

Preferred qualifications for the ideal future caregiver include:

• Master's Degree
• Registered Nurse
• Healthcare Accreditation Certification Program (HACP) or Certified Joint Commission Professional (CJCP)
• Process Improvement Certification preferred: Lean, Six Sigma, etc.
• Certified in Infection Control (CIC)
• Clinical experience preferred and will offset three (3) years of experience requirement in SQPE

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations the ability to move up to 25 lbs.

Personal Protective Equipment:

• Follow standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are followed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities