Specialty Pharmacy Technician Supervisor Central Pharmacy

Specialty Technician Supervisor

The Specialty Technician Supervisor is a nationally certified pharmacy technician position supporting specialty pharmacy services in the centralized specialty pharmacy call center. The Specialty Technician Supervisor is a subject matter expert in specialty pharmacy medication access, including prescription billing, benefit investigation, prior authorization processes, financial assistance, and coordination of prescription fulfillment. This position oversees daily operations in the specialty pharmacy call center, leading workflow optimization and staff professional development through direct supervision of Specialty Pharmacy Care Coordinators technicians. This position leads collaboration across specialty pharmacy teams to foster a strong peer network among clinic and call center technicians. Assists the Central Specialty Pharmacy Manager with execution of strategic initiatives pertaining to call center specialty pharmacy operations. Monitors key performance indicators and works with Central Specialty Pharmacy Manager to lead operational priorities, maintain excellent service levels and provider satisfaction, and optimization of patient health outcomes.

Baptist Health is recruiting a Specialty Pharmacy Technician Supervisor for our Central Pharmacy, LaGrange, KY! Partners with Specialty Pharmacy Clinic Manager to implement system clinic and call center specialty pharmacy strategy. Leads staff selection and development of Pharmacy Care Coordinators across the system, sharing best practices, and specialty pharmacy medication access expertise. Provides direction, expertise, and support for Pharmacy Care. Supports manager to collaborate with hospital outpatient pharmacy teams to ensure alignment and consistency with call center and clinic workflows across the system. Reviews operational and financial reports and partners with Specialty Pharmacy Clinic Manager to share insights and actions required. Maintains knowledge on specialty pharmacy accreditation standards and delivers education to technician team.

Minimum Requirements

• High school diploma or equivalent.
• Current or eligible for Kentucky and/or Indiana pharmacy technician registration.
• National Pharmacy Technician Certification.
• 5 years pharmacy technician experience.
• Prior experience with third party billing and financial counseling.
• Prior experience with Epic EMR preferred.
• Prior experience with specialty pharmacy accreditation preferred.