Spa Supervisor

Spa Supervisor

The Post Oak Hotel is seeking a Spa Supervisor to join the only double Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences. The Spa Supervisor is responsible for welcoming guests to the spa while upholding the highest service standards and effectively coordinating appointments and scheduling all spa, salon, and fitness services, ensuring alignment with policies, procedures, and organizational objectives to deliver a seamless and exceptional guest experience.

Responsibilities:

• Greeting guests with a smile, warm and friendly manner.
• Managing, communicating and overseeing the spa, retail, salon, and fitness center.
• Maintaining operating criteria according to standards and being responsible for the coordination and scheduling of all spa, salon, and fitness related services in relation to assistance with policies, procedures, and objectives for the spa.
• Scheduling staff and completing payroll.
• Being responsible for the administration of goods, requisitions, inventories, storage, and merchandising.
• Ensuring the cost-effective usage of all department-related materials and assets, according to standards to ensure smooth operation.
• Being knowledgeable on all products, treatments, and cross trained in all areas of spa, salon, fitness, and retail.
• Working at the spa desk and assisting guests with appointments and questions.
• Maintaining a safe work environment and in accordance with all department health regulations.
• Participating in regular meetings to keep employees motivated and informed about hotel policies and changes as well as ways to be in the know of what is taking place in the hotel.
• Ensuring all equipment is kept in perfect working condition and reporting any deficiencies to the proper department.

Qualifications:

• 2 years minimum of spa & retail supervisory or management.
• Passion for customer service.
• College degree in hotel management, preferred.
• Knowledge of service, cost control, labor controls, maintenance, merchandising, and accounting.
• Excellent communication skills.
• Ability to work a flexible schedule. Weekends and holidays are required.

What we offer you:

• Multiple benefit plans to suit your needs.
• Paid Time Off.
• 401K Opportunities for advancement.
• Positive and respectful work environment where diversity is valued.
• Generous employee discounts on dining, retail, amusements, and hotels.
• Community volunteer opportunities.
• Complimentary parking and colleague meal.

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. Posted Salary Range Starting from USD $22.00/Hr.