Solutions Engineer, ENT

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Job Overview

The Solutions Engineer, ENT partners with Business Sales to sell T-Mobile for Business products and services by leveraging their strong technical skills, experience, and industry knowledge. SEs engage in pre-sales activities by consulting on customer opportunities to gain understanding of their business, identify their business challenges, and develop solutions which meet their needs. The SE architects and designs solutions utilizing T-Mobile or partner business solutions, equipment and network. SEs provide technical support in sales presentations, product demonstrations, as well as providing answers to customer's technical inquiries.

SEs further support Business Sales by reviewing specific customer opportunities and sales funnels. SEs will keep the Business Sales teams they support apprised of relevant technologies and industry trends. They will also consult with Sales on the technical aspects of T-Mobile for business products and services. As needed, SEs partner with Marketing, Product, Engineering, Sales Ops, and Care teams to provide feedback, support special projects, and engage in market-level opportunities. SEs maintain their technical skills and industry expertise by participating in internal and external training opportunities. SEs also pursue and maintain partner or industry certification as required for their position.

Responsibilities

• Understand and present T-Mobile wireless network and related key technologies
• Maintain expert-level knowledge of wireless handsets, mobile hotspots, tablets, and key wireless devices
• Maintain expert-level knowledge of wireless-related Value-Added Solutions
• Facilitate wireless network coverage analysis
• Discuss and assist with processing In-Building Coverage requests
• Understand and present product roadmaps as needed
• Understand and present network coverage/network build-out plans as needed
• Assist with post-sale support/escalations as needed
• High-level portfolio awareness of T-Mobile Global Wireline Solutions network, solutions, and technologies

Job Responsibilities

• Pre-Sales Activities: Aligns to support an Enterprise sales team in-market, participates in customer meetings, facilitates coverage analysis and review with customers, and uncovers opportunities and recommends solutions.
• Technical Focus: Maintaining technical knowledge by attending training in assigned areas, maintaining adequate level of industry expertise, pursuing industry certification appropriate to role, and understanding T-Mobile wireless network and related key technologies.
• Post-Sales Activities: Ensures a positive customer experience, assists with high-level support and troubleshooting, opens tickets and engages appropriate support resources, trains Sales on technical topics, and provides customer trainings.

Education and Work Experience

• High School Diploma/GED (Required)
• Bachelor's Degree STEM area of study strongly preferred. (Required)
• 2-4 years Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment. (Required)

Knowledge, Skills and Abilities

• Technical Leadership (Required)
• Project Management (Preferred)
• Communication Excellent oral and written communications; strong interpersonal skills. (Required)
• Sales Experience with Sales Methodologies. (Preferred)
• Applications Proficiency with business application software. (Required)
• Strategic Leadership Ability to provide strategic direction in a leadership role. (Required)
• Technical Presentations Ability to create and deliver technical presentations. (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.