Solutions Architect - Amazon Connect - Public Sector

Overview

Solutions Architect - Amazon Connect - Public Sector

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Do you like helping Public Sector customers implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping groups understand application architectures and integration approaches? Do you have the consultative and leadership skills to help customers succeed with their cloud efforts? Do you have a background in Government Contact Centers, and a passion for driving innovation into existing government IT organizations?

We are looking for Solutions Architects to help establish Amazon Connect as the market leader for Contact Center services in the Public Sector. Amazon Connect was designed from the ground up to be omnichannel, it provides a seamless experience across voice and chat for your customers and agents leveraging AWS.

This is a highly technical position for someone who can dive deep, build complex, AWS-optimized architectures, and help customers accelerate their adoption of AWS services. Your broad responsibilities include: owning the technical engagement and ultimate success around specific implementation projects. You should be as comfortable discussing complex technical details with a room full of engineers as you are briefing an executive audience. In addition, you will engage with other AWS solutions architects, partner and professional services organizations to drive large and highly complex sales opportunities to closure.

Responsibilities

• Ensure customer success in building and launching Amazon Connect solutions
• Educate Public Sector customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
• Conduct one-to-few and one-to-many training sessions to transfer knowledge to customers considering or already using AWS
• Capture and share best-practice knowledge amongst the AWS solutions architect community
• Author or otherwise contribute to AWS customer-facing publications such as whitepapers, blogs, and technical guides
• Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates
• Act as a technical liaison between customers, partners, service engineering teams and support

A day in the life

The Amazon Connect team is creating and migrating large scale and compelling workloads on AWS. You will be engaging with and influencing technical teams requiring AWS expertise and in so doing will be making a significant impact on Amazon’s Public Sector customers.

Enjoy working with Public Sector customers? You will have a passion for educating, training, designing, and building cloud solutions for a diverse and challenging set of government customers.

About the team

BASIC QUALIFICATIONS

• 2+ years of design, implementation, or consulting in applications and infrastructures experience
• 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
• 4+ years of customer-facing contact center experience, preferably in the Public Sector space
• BA/BS degree preferred or equivalent work experience
• Experience building integrations across WFM, CRM, and contact center solutions

PREFERRED QUALIFICATIONS

• 5+ years hands-on experience building complex multi and omni channel contact center solutions, ideally SaaS in the cloud
• Experience developing solutions and passion for hands-on experience with scripting/coding (e.g. python, java, c#, .NET, or Node.js)
• Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
• Experience in technology/software sales, pre-sales, or consulting
• Designing highly available applications with responsibility for infrastructure robustness, including networking, communications, server hardware and storage
• Active Security Clearance (or eligibility to obtain Clearance)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.