Software Quality Analyst I

Job Opportunity At Cognizant

Cognizant is one of the world's leading professional services companies, helping clients modernize technology, reinvent processes, and transform experiences to stay ahead in our constantly evolving world. We are looking to expand our team working in office in Seattle, Washington! Do you thrive in a busy environment and able to multi-task successfully? If so, please apply today!

Job Description

Working with large language model validation, ensuring the LLM performs at an acceptable level of accuracy and reliability across different models.

Fix implementation: Identify and address issues in synthetic data and manual tests by comparing various models, fixing schemas.

Create, curate diverse set of test cases and scenarios to challenge and refine LLM's.

Monitor pipelines, triage failures, and escalate critical pipeline failures.

End to end, functional, regression testing on client software & hardware: Phones, tablets, watches, home speakers, Bluetooth accessories software & hardware.

Manual testing with AI, Personal Assistants such as Alexa, Siri, Google.

Perform test planning, test case development, and manual test execution.

Analyzing test failures and filing detailed defect reports.

Requirements for the Role

3+ years of professional work experience in Blackbox Quality Assurance, with experience in software testing, AI technologies or LLM evaluation.

Knowledge of data analysis & strong understanding of software testing methodologies.

Strong understanding of software testing methodologies.

Proficiency in test planning, test design, test authoring, and execution.

Experience in test planning, test design, test authoring, and execution.

Analyzing test results, identify defects, patterns of issues, troubleshoot, file detailed defect reports.

Meticulous with attention to detail.

Possess excellent written and verbal communications skills in English.

Ideal Requirements

Experience with Artificial Intelligence, Machine Learning, e.g., Chat GBT.

Previous experience with annotation and data analytics is a plus.

Experience with test automation frameworks and tools.

Able to work in a fast paced dynamic environment.

Curious and proactive. Loves to learn and explore.

Nice to Have

Bachelor's degree in computer science or related field.

Hourly Rate and Other Compensation

The hourly rate for this position is between $27.00 - $33.00 per hour, depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

What We Offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.