Software Engineering Manager, AI Agents

Overview

Software Engineering Manager, AI Agents – Location: Austin, TX

About Cloudflare: At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

Role intent

Lead a team that ships production agents on the Cloudflare stack. Hands on. Execution first. Your team's code is the front door for millions.

Why this role matters

We’re building industrial scale AI agents that support customers directly. No research theater. Your team powers real customer interactions from day one. Cloudflare already has the parts. You assemble them into a repeatable platform and ship real customer value fast.

What You Will Do

• Build and run a team of 4 to 8 senior engineers
• Set a simple roadmap and ship every two weeks
• Keep quality high with crisp PRs, tests that matter, and fast rollbacks
• Own on call, incident review, and redlines for latency, errors, cost
• Partner with Support, Success, Product, Security, and Data to land safe automations
• Prove impact with metrics. Time to first response, resolution, cost per case, automation rate
• Assemble Cloudflare primitives into shared modules: Workers runtime, Durable Objects memory, Vectorize recall, KV and R2 for config and files, D1 or Postgres where needed, Queues or Pub/Sub for async
• Use Agent SDK for tools, planning, memory, and traces
• Bake in safety. Zero Trust, WAF, API Shield, DLP, scoped secrets, Gateway egress

Your team will build

• Agents on Workers with Durable Objects for state and short-term memory
• Tooling via Agent SDK, MCP, and function calling
• Vectorize for semantic memory, plus evals, guardrails, and audits
• Flows that summarize, propose fixes, close, and escalate cleanly to humans
• Simple status and metrics. No mystery boxes

Must have

• You've led an engineering team that ships in production
• Strong Cloudflare platform experience or similar edge serverless work
• Clear grasp of modern agent patterns and how to apply them on Cloudflare
• Solid TypeScript or Rust. HTTP, queues, async, performance
• Comfortable with model tooling. Prompts, tool calls, evals, safety checks
• Obsessed with logs, traces, metrics. You set and hold SLOs

Nice to have

• Workers AI, AI Gateway, and Vectorize in production
• Salesforce or Service Cloud integrations. Webhooks and case APIs
• Security depth. Prompt injection protection, secrets handling, data scopes, PII controls
• OSS agent frameworks experience

How We Build

Align fast on what matters. Divide and conquer. Own your piece. Ship. Watch customers use it. Learn and repeat.

Why join us

Real impact: Your team serves millions of Internet properties in 300+ cities.

Ship culture: Two week cycles. No bureaucracy. Code in production fast.

Technical depth: Managers who code. Architects who ship. No ivory towers.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

Equal Opportunity

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, disability, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Reasonable accommodations are available to qualified individuals with disabilities. If you require a reasonable accommodation to apply for a job, please contact or 101 Townsend St. San Francisco, CA 94107.