Social Worker Mobile Crisis Outreach Program

Position OverviewUnited Health Services is seeking a Social Worker to join our Mobile Crisis Outreach Team, providing rapid, community-based support to individuals experiencing behavioral health crises. This role is responsible for performing on-site assessments, de-escalating crises, connecting individuals to appropriate services, and collaborating with law enforcement, healthcare providers, and community agencies. The Social Worker works directly with clients and their families to stabilize situations and develop short-term intervention and safety plans that promote recovery and well-being.

The ideal candidate will hold a current New York State Social Work license (LMSW or LCSW preferred), have experience in crisis intervention or behavioral health, and demonstrate excellent communication and problem-solving skills. At United Health Services, Every Connection Matters—your compassion and expertise will make a tangible difference in the lives of individuals and families during critical moments.

Primary Department, Division, or Unit:

Primary Work Shift:

Day

Regular Scheduled Weekly Hours:

40

Compensation Range:

$30.58 - $45.86 per hour, depending on experience

SHIFT: Full Time - Evenings 11AM - 7 PM

Every other Weekend required

Job Responsibilities

• Participates and implements discharge planning activities for complex patients in order to ensure a timely discharge and to provide appropriate linkage with post-discharge care providers. Receives referrals for complex patient problem resolution from Care Mangers and other members of the healthcare team.

• Maintains accountability for the completion of the transition of the patient to the next level of care for assigned cases. Revises plan as needed. Updates patient/family as needed. Proactively identifies and resolves delays and obstacles to discharge in conjunction with Nurse Care Manager and Associate Care Manager.

• Maintains a working knowledge of financial reimbursement methodology for all payers to identify any financial risk/needs for acute care admission as well as post-discharge placement.

• Maintains knowledge of community resources and keeps a referral directory with updated information of available services and contact information.

• Assesses the patient’s and family’s psycho social risk factors through evaluation of prior functioning levels, appropriateness and adequacy of support systems, reaction to illness and ability to cope.

• Provides intervention and finds resolution for cases suspicious of adult/child abuse/neglect, domestic violence, sexual assault; requiring guardianship temporary/permanent, foster care, adoption, mental health placement, advance directives, child protection.

• Provides supportive counseling and crisis intervention counseling for patients and families as needed.

Position Requirements

Minimum Required:

• Masters in Social Work (MSW)

• NYS Licensed Master Social Worker (LMSW) or limited permit (Note: Social Workers within the Clinics must have current NYS Social Work License; not a Limited Permit).

Preferred:

• 3 years post graduate experience

Why You’ll Love Working at UHS

At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.

A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

​Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

​Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

​A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.

About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!

United Health Services is an Equal Opportunity Employer.

United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at