Small Business Application Fulfillment Representative

Senior Customer Service Representative In Small Business Customer Care

Wells Fargo is seeking Senior Customer Service Representatives in Small Business Customer Care as part of Consumer and Small Business Banking Operations.

In this role, you will:

• Support clients with fulfilling needs originated during their deposit account opening from the Wells Fargo Online Site
• Perform tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations
• Assist customers with detailed requests related to opening new accounts, reviewing required documentation and verifying business relationship ownership
• Receive direction from management and escalate non routine questions when answering inquiries or resolving issues
• Express empathy when helping our customers as you correct their issues
• Be comfortable assisting our customers on the phone for long stretches of time in a fast-paced environment where there is a high volume of calls
• Navigate multiple computer systems as you research customer needs and offer solutions, all while communicating effectively and accurately when delivering information
• Assessing customer needs and offering products and services as appropriate

Required Qualifications:

• 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
• Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management
• Intermediate Microsoft Office Skills (Word, Excel, Outlook and Teams)
• Knowledge and understanding of reading and interpreting legal documents
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Experience delivering results in a fast-paced, deadline driven environment
• Excellent verbal, written, and interpersonal communication skills
• Good attention to detail and accuracy skills
• Ability to quickly learn business operations and processes
• Knowledge and understanding of business banking: products and services
• Knowledge and understanding of opening new deposit or loan accounts for retail and commercial customers
• Ability to identify customer needs and obstacles and take the necessary steps to problem solve
• Ability to navigate multiple computer screens while working on the phone
• Ability to solve complex customer transactions on multiple systems

Job Expectations:

• Pay is $24 an hour
• Must attend full duration of required 7-week training period
• Hires receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services
• Training class starts on November 17th and runs Monday - Friday 8:30 am - 5:00pm (CST)
• After completion of training the work shift will be 9:00 am 5:30 pm
• Center is open Monday - Friday from 8:00 am - 8:00 pm (CST)

Location:

• 401 Las Colinas Blvd W Bldg A. Irving, TX 75039

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

• Third-party recordings are prohibited unless authorized by Wells Fargo.
• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.