Shift Leader

Shift Leader

A Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Shift Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Leader's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Shift Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Competitive pay
• 401k Matching
• Health, Dental, and Vision Insurance
• Employee Meal

Shift Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offering immediate and respectful response to Guest's needs
• Engaging and resolving customer complaints
• Assisting in training of new hires, setting the tone for a shift, and acting as a role model for our team
• Being a friendly, encouraging team player
• Opening restaurant 5:30am and/or closing 10:00pm, leading shifts
• Counting drawers and finalizing day
• Excellent communication skills, both written and spoken
• Owning and managing daily, weekly, and monthly goals
• Executing catering orders and unique customer needs
• Managing team member performance and staffing needs

Qualifications and Requirements:

• Schedule - available to open restaurant at 5:30am and/or close restaurant at 10:00pm depending on the needs of the business
• Smile
• Create and maintain eye contact
• Speak enthusiastically
• Make emotional connections with guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

This job posting is for an opportunity at a Chick-fil-A Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling, and supervision.