ServiceNow Supervisor/Change Mgmt Lead - Hybrid - 136893

La Jolla, CA, 92093

Job Description

We are seeking an experienced and dynamic ServiceNow Team Supervisor to lead our ServiceNow team in managing, optimizing, and continuously improving our organization-wide ServiceNow platform. Reporting to the Associate Director, Customer Support Services, this role is critical for ensuring operational efficiency, aligning the platform with business needs, and driving team development.

Key Responsibilities:

• Supervise and mentor a team of ServiceNow professionals, including Technical Lead/Architect, Senior Developer, Developer, and Business Systems Analyst/Queue Manager.
• Conduct performance evaluations, provide feedback, and support career growth.
• Manage team schedules, resource allocation, and on-call support, ensuring operational efficiency and productivity.
• Foster a collaborative, high-performance team environment, encouraging continuous learning and improvement.

ServiceNow Platform Management

• Oversee the organization's ServiceNow platform, ensuring configurations, customizations, and integrations align with business needs and best practices.
• Manage high-priority incidents and problems, coordinating with technical teams for timely resolution.
• Lead continuous improvements to enhance platform performance, usability, and functionality based on user feedback and evolving technologies.

Technical Contribution

• Provide technical guidance and collaborate with the Technical Lead/Architect on system design, development, and troubleshooting.
• Support the team in delivering high-quality technical solutions that align with best practices.

Minimum Qualifications

• Nine (9) years of related experience, education/training, OR a Bachelor's degree in related area plus five (5) years of related experience/training.
• In-depth knowledge of various areas of IT.
• Advanced skills associated with programming design, modification, and implementation.
• Advanced knowledge of secure software development.
• Demonstrated ability to create software specifications.

Preferred Qualifications

• Proven experience supervising a technical team in an ITSM environment, with strong leadership and mentoring abilities.
• In-depth knowledge of the ServiceNow platform, including configurations, customizations, integrations, and best practices.
• Strong understanding of IT Service Management (ITSM) and IT Operations Management (ITOM) processes.

Special Conditions

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $108,100 - $204,900 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $51.77 - $98.13

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.