ServiceNow Lead

Position Title: ServiceNow Lead

Provide locations/flexible work by preference: Pittsburgh and Cleveland are top preferences, but open to all hubs including the additional satellite hubs.

Pittsburgh PA - Two PNC Plaza

620 Liberty Ave

Pittsburgh, PA 15222

Cleveland OH - Strongsville Technology Center

8100 Mohawk Dr.

Strongsville, OH 44136

Birmingham AL - Birmingham - Brock

701 32nd St. South

Birmingham, AL 35233

North Texas Market TX - Dallas Innovation Center - Luna Rd

11511 Luna Rd

Farmers Branch, TX 75234

Phoenix - Biltmore

2850 E Camelback Rd

Phoenix AZ 85016

Rocky Mount, NC

131 N Church St

Rocky Mount, NC

Miamisburg OH - Miamisburg Campus Bldg 1

3232 Newmark Dr.

Miamisburg, OH

Philadelphia/SNJ - PA - 1600 Market Street

1600 Market Street

Philadelphia, PA 19103

Jacksonville FL - Jacksonville Building

5011 Gate Parkway, Bldg 200/Ste. 300

Jacksonville, FL 32256

Ability to work remote: Hybrid - 3 days in office, 2 Remote

Travel: Occasional travel to Pittsburg if not located in Pittsburg for team meetings and team collaboration

Intended length of Assignment:12 Months

Potential for Contract Extension: Yes

Function of the Group: Combination of mitigating risk, reduce costs, and generate revenue

Initiatives/Projects: ServiceNow platform and Cloud Accelerate

Industry background: Banking/financial background or highly regulated industries is a plus

Roles and Responsibilities:

• Support the design, development, testing, and implementation of ServiceNow Cloud Accelerate

• Develop ServiceNow Cloud Accelerate solution while following best practices.

• Work with clients to understand requirements

• Offer creative ideas to solve challenges

• Communicate technical information to different audiences

• Help with writing clear documentation

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)

• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users

• Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs

• Contribute to the design and implementation of new products and features while also enhancing the existing product suite

• Be a mentor for colleagues and help promote knowledge-sharing

• Agile development lifecycle - need to understand how the lifecycle works

• Ability to develop in Java Script

Must Have Technical Skills:

• ServiceNow

• ServiceNow product implementations

• ITOM Cloud Accelerate experience

• Agile Methodologies

• JavaScript

Flex Skills/Nice to Have:

• Ansible development

• Python

Education/Certifications:

• No education required, experience in lieu of education

• ServiceNow System Administration Certified is a plus

Skills:

• agile methodologies

• ITOM Cloud Accelerate experience

• JavaScript

• ServiceNow

• servicenow product implementations

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System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.