ServiceNow Business Analyst

Job Description

Insight Global's client is looking for a ServiceNow Business Analyst to join their team to help bridge the gap between IT and the business.

On a day to day basis, this person will be responsible for the following:

• Requirements Gathering: Collaborate with stakeholders to identify and document business needs and requirements related to ServiceNow implementations and enhancements.
• Process Mapping: Analyze current business processes and workflows; identify areas for improvement and automation within ServiceNow.
• Solution Design: Work with technical teams to translate business requirements into functional specifications and assist in the design of ServiceNow solutions.
• Testing and Validation: Develop test plans and conduct testing to ensure that ServiceNow applications meet business requirements and perform effectively.
• User Training and Support: Provide training and support to end-users and stakeholders to maximize the effective use of the ServiceNow platform.
• Documentation: Create and maintain documentation, including process flows, user manuals, and training materials.
• Stakeholder Engagement: Act as a liaison between IT and business units to facilitate communication and ensure alignment on ServiceNow initiatives.
• Continuous Improvement: Monitor and analyze performance metrics, recommend enhancements, and contribute to ongoing improvements in ServiceNow processes.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

Skills and Requirements

• 5-8 years of Business Analyst experience
• Proven experience as a Business Analyst with ServiceNow.
• Experience of IT service management (ITSM) principles and best practices.
• Cultural fit for this organization
• Flex for time zones for early and late calls as needed (never more than 40 hours)
• Proactive and takes initiative, ask questions
• Experience with data analysis and reporting tools.
• Knowledge of ITIL framework and practices.
• ServiceNow Certified System Administrator or BA cert
• Experience with ServiceNow modules (e.g., Incident Management, Change Management, Problem Management) is a plus.
• Familiarity with Agile methodologies is advantageous.