ServiceNow Architect / ITSM SME

As a ServiceNow Subject Matter Expert with deep experience in regulatory compliance, you will devise strategies, design, implement, and optimize IT Service Management (ITSM) solutions for clients using the ServiceNow Platform.

• Translate complex operational, compliance, and service delivery needs into integrated ServiceNow ITSM and related solutions to address client requirements.
• Lead and design ServiceNow platform ITSM solutions, including Incident Management, Problem Management, Change Management, Request Management, and Service Catalog modules.
• Configure and extend ServiceNow solution components to automate service workflows, compliance processes, integrations, and reporting.
• Provide technical guidance on ServiceNow ITSM best practices and advise on regulatory compliance use cases within service operations.
• Design service monitoring and reporting capabilities within ServiceNow to support compliance and performance metrics.
• Collaborate with legal, risk, and compliance teams to understand regulatory obligations and integrate them into ITSM workflows.

Responsibilities

• As a ServiceNow Subject Matter Expert with deep experience in regulatory compliance, you will devise strategies, design, implement, and optimize IT Service Management (ITSM) solutions for clients using the ServiceNow Platform.
• Translate complex operational, compliance, and service delivery needs into integrated ServiceNow ITSM and related solutions to address client requirements.
• Lead and design ServiceNow platform ITSM solutions, including Incident Management, Problem Management, Change Management, Request Management, and Service Catalog modules.
• Configure and extend ServiceNow solution components to automate service workflows, compliance processes, integrations, and reporting.
• Provide technical guidance on ServiceNow ITSM best practices and advise on regulatory compliance use cases within service operations.
• Design service monitoring and reporting capabilities within ServiceNow to support compliance and performance metrics.
• Collaborate with legal, risk, and compliance teams to understand regulatory obligations and integrate them into ITSM workflows.

Requirements

• US Citizenship required
• Bachelor's degree required
• Experience with service management systems and regulatory reporting tools
• A minimum of SEVEN (7) years of experience; FIVE (5) years of ServiceNow experience with TWO (2) years in ITSM modules
• A minimum of THREE (3) years of experience applying regulatory compliance frameworks within IT service management environments
• Required ServiceNow CSA certification with ITSM Implementation Specialist
• Relevant experience in advising clients on regulatory compliance using ServiceNow ITSM and similar solutions
• Knowledge of major compliance standards and frameworks (NIST, NERC, SOX, GDPR, HIPAA, PCI DSS)

What Would Be Nice To Have

• Demonstrated ability to address challenges involving technical ServiceNow capabilities and regulatory requirements
• Knowledge of Federal compliance frameworks (FISMA, FedRAMP, SOX, NIST, SOC), NERC CIP (Critical Infrastructure Protection) standards for utilities
• Professional compliance certifications (CISA, CISM, CIA, or similar)
• Industry-specific compliance certifications
• Experience with federal, or state, and local regulatory requirements
• Experience in utilities, energy, or critical infrastructure
• Government agency or public sector consulting experience

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.