ServiceNow Administrator

ServiceNow Administrator

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 700,000 clients on their path to a brighter future.

While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.

About the Role

We are seeking a highly skilled ServiceNow Administrator to serve as the platform owner to support Beyond Finance's ambitious growth. This role will blend hands-on configuration and development with strategic leadership and stakeholder engagement. You will work in a semi-autonomous and fast-paced environment.

What You'll Do

The ServiceNow Administrator will:

• Own and manage the full ServiceNow platform lifecycle, including upgrades and maintenance.
• Drive migration to ServiceNow, ensuring a smooth and structured transition with no service disruption.
• Champion ServiceNow across teams, deliver training and support to ensure successful adoption.
• Design, configure and build core modules (incident, problem, change, CMDB, service catalog etc.)
• Create robust workflows, routing and business rules tailored to business needs.
• Assist with creation and optimization of dashboard, reporting and analytics solutions to facilitate decision making, minimize downtime and forecast support trends.
• Partner with stakeholders to extend and optimize use of platform across the organization.
• Ensure configurations follow ITIL best practices, governance and compliance standards.
• Manage user accounts, roles, and access controls within ServiceNow.
• Provide technical support and troubleshooting for ServiceNow-related issues.
• Create and maintain documentation for ServiceNow processes and configurations.

What We Look For

• At least 5+ years of experience with ServiceNow.
• Background in IT operations or systems support.
• ServiceNow CSA, CIS-ITSM, CTA, CAD certifications or equivalent.
• ITIL v4 Foundation certification or equivalent.
• Proven experience leading a ServiceNow implementation or major platform migration.
• Strong proficiency with JavaScript, Glide scripting, APIs and SQL.
• Experience building custom applications and configuring integrations in ServiceNow.
• Demonstrated success leading cross functional IT projects.
• Exceptional verbal and written communication skills.
• Strong organizational and problem-solving skills with the ability to manage multiple priorities with limited supervision.

Base Salary Range

$90,000 - $120,000 USD

Why Join Us?

While you make a difference for others, we'll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:

• Considerable employer contributions for health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities
• Career development & training

And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.