Service Execution Leader

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.

JOB SUMMARY:

The Service Execution Leader utilizes creativity, understanding of dealership service operations, project management skills, and integration across the organization to identify and lead projects for the improvement of dealer service execution and service processes, and assist in the development and execution of field quality campaigns. Post-field campaign release activities, such as internal team development and training, completion monitoring, and completion improvement support are key ongoing responsibilities.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Identify and lead cross-functional projects for dealer service process improvements
• Lead and work with the entire Service Communication Execution Integrated Project Team to determine and execute the best options for field corrective actions
• Assist with completing tasks relating to the Service Communication Execution process and field corrective actions
• Strategize, lead, and implement the integration of IS (Information Systems) updates necessary to support service process and field campaign execution • Utilize effective networking skills to influence improvement and prioritization of dealer service process projects
• Responsible for coordinating and documenting dealer repair procedure beta testing
• Monitor field campaign completion rates and results to ensure goals are being met, and develop campaign completion rate improvement plans with internal and external resources
• Participate in Technical Service team initiatives, problem solving, and continuous improvement efforts
• Manage dealership cases and escalations pertaining to field campaign execution

Other:

• Maintain a comprehensive service knowledge of Polaris products, systems, and dealership operations
• Develop a working knowledge of regulatory (CPSC, NHTSA, EPA), specifically relating to consumer product recall requirements
• Other responsibilities, as assigned

SKILLS & KNOWLEDGE:

Required:

• Bachelor's degree in an Engineering, Industrial, or related technical discipline, or significant experience in similar technical project roles
• 3-5 years of related experience
• Exemplary leadership and project management experience •
• Strong communication & presentation skills (written & oral) at all levels, including Executive communication • Effective decision-making, problem solving, networking, and negotiating skills
• Strong ability to methodically evaluate complex problems and provide clear recommendations for resolution
• Highly motivated self-starter with ability to work under pressure individually or in a team environment
• Strong product and industry knowledge, including powersports and automotive dealer service operations
• Mid-level proficiency with Microsoft Office products, including Excel (e.g. managing large datasets to identify trends, compare and reconcile data, and model findings) and PowerPoint.

Preferred:

• Bachelor's degree in an Engineering discipline, Engineering Technology, Business Management, Industrial Science, or related field
• 3-5 years of experience in an automotive, powersports, or related dealership environment
• Working knowledge of Microsoft SharePoint, CRM, and PowerBI environments

WORKING CONDITIONS

• Fast-paced, general office environment between all Twin Cities offices
• Significant interaction with dealers and customers
• Heavy workload during field campaign launches
• Up to 20% travel, especially to area and regional dealerships

The starting pay range for Minnesota is $73,000 to $85,000 per year. Individual salaries and positioning within the range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills, and geography. While individual pay could fall anywhere in the range based on these factors, it is not common to start at the high end or top of the range.

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To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing.

We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE. Apply today!

At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing. Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture. At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan. Employees receive a generous matching contribution to 401(k), financial wellness education and consultation to plan for their financial future. In addition to competitive pay, Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings. Through the Polaris Foundation and our Polaris Gives paid volunteer time off, we support employees who actively volunteer their time, efforts, and passions to improve the health and wellbeing of the communities in which they live, play and work. Employees at Polaris drive our success and are rewarded for their commitment.

About Polaris

As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris' high-quality product line-up includes the Polaris RANGER®, RZR® and Polaris GENERAL™ side-by-side off-road vehicles; Sportsman® all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Indian Motorcycle® mid-size and heavyweight motorcycles; Slingshot® moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe. www.polaris.com

EEO Statement

Polaris Inc. is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law. Applicants with a disability that are in need of an accommodation to complete the application process, or otherwise need assistance or an accommodation in the recruiting process, should contact Human Resources at 800-765-2747 or Talent.Acquisition@Polaris.com. To read more about employment discrimination protection under U.S. federal law, see: Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov).