Service Coordinator

Service Coordinator

The Service Coordinator is responsible for maintaining proper communication between all parties including service technicians, customers, operations management, and finance partners. The ideal candidate for the Service Coordinator will be detailed oriented, self-motivated, and able to work both independently and as a team.

Roles & Responsibilities

• Maintain overall ownership of all service cases from the intake of a service call, creating cases, resolution, and completion
• Maintain proper communication between all parties including service technicians, customers, operations management, and finance partners
• Assist with managing cases and coordinating customer appointments with the service team
• Manage service calls and e-mails from customers, finance partners, and other departments
• Review dashboards and reports on systems that are having issues
• Update all services cases with the most up to date information in SalesForce
• Ensure timely achievement of permission to operate
• Advise customers on system operations and utility concerns; and
• Assist with special projects when needed.

Qualifications & Experience

• High school diploma or equivalent
• 1 year of project coordinator experience
• 1 year of customer service experience
• Salesforce experience is preferred
• SolarEdge/Enlighten monitoring systems experience is preferred
• Ability to develop and maintain positive relationships with third-party vendors and colleagues
• Detail-oriented with a strong ability to recognize when further clarification is needed
• Strong proficiency in organizational & multi-tasking skills
• Experience with a variety of computer programs (Word, Excel, Outlook, Adobe, etc.)
• Ability to work in a fast-paced environment with a high volume of phone calls, emails, and workload on a consistent basis; and strong work ethic.

What We Offer

Not just a career... but a career path to success! Trinity Solar offers you a career in one of the fastest growing fields in the country. A career with Trinity Solar is a path to personal and professional growth with a company who truly values its employees. Our employees enjoy...

• Competitive compensation
• Comprehensive healthcare benefits which include:
• Medical, Dental and Vision
• Life insurance
• Employee assistance program
• Paid training
• A generous PTO program
• 401k plan supported by a company match
• Work-life balance
• Long term stability in a fast-growing industry
• The satisfaction of knowing they are working for an organization leading the way in clean energy initiatives
• And Much MORE!

About Trinity Solar

For 30 years, Trinity Solar and its Roofing Division has been a trusted name in renewable energy and roofing solutions. Established in 1994, we are committed to making quality, affordable roofing and solar installation accessible and seamless. As the largest privately held residential solar and roofing installer in the United States, we are proud of our 3,000+ team members and over 100,000 installations.

We are stronger together.

Trinity Solar is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity, or any other category protected by applicable federal, state, or local laws. "Veteran Friendly"