Service Center Representative - Bartlesville, OK ON-SITE

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Service Center Representative - Bartlesville, OK ON-SITE

Why Join Us:

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  Be part of a respected and growing insurance organization

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  Make a meaningful impact by helping people through important life events

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  Gain valuable experience in insurance operations and customer service

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  Work in a supportive, team-oriented environment with opportunities for growth and advancement

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If you're ready to bring empathy, efficiency, and expertise to every call, we'd love to have you on our team.

PRIMARY PURPOSE : Step into a vital role at the heart of the insurance claims process. As a Customer Experience Specialist, you'll be the first point of contact for policyholders during some of their most important moments. Your mission is to provide clear, compassionate, and knowledgeable support-ensuring every caller feels heard, informed, and confident in the process.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

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  Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.

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  Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames,