Service Analyst III

Step into a dynamic support role where every interaction drives impact!

• Monitor service systems and jump into action when customers reach out for help.

• Resolve incidents and service requests while keeping everything updated in the tracking system.

• Follow proven procedures while staying flexible and focused on solutions.

• Help train and mentor fellow Service Analysts to build a stronger team.

• Respond to advanced support requests (Level 2 and 3) across phone, chat, and system alerts—escalating when needed.

• Deliver exceptional customer service with professionalism and empathy.

• Troubleshoot issues, apply quick fixes, and collaborate with tech teams for long-term solutions.

• Contribute to project planning and training to ensure smooth launches.

• Diagnose and repair hardware, software, and peripherals using documented procedures.

• Document your troubleshooting steps to build a smarter support system.

• Follow up promptly to ensure every customer feels supported.

• Clearly explain service procedures so customers feel confident and informed.

Pay and Benefits

The pay range for this position is $20.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Menasha,WI.

Application Deadline

This position is anticipated to close on Oct 17, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.