Senior VTC Technician

Senior Vtc Technician

Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we've been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts nowprotect and innovate with MANTECH!

ManTech seeks a motivated, career and customer-oriented Senior VTC Technician to join our team in Doral, FL.

Responsibilities include but are not limited to:

• Responds to system outages by implementing alt-routes or failover/backup capabilities to meet VTC client needs.
• Leads complex troubleshooting efforts during outages, providing technical guidance to mid-level technicians and coordinating with other IT teams for swift resolution.
• Installs and configures VTC applications, system software, and upgrades, ensuring compatibility and optimal performance.
• Conducts detailed onsite and remote site surveys for new VTC system installations and upgrades, considering factors like acoustics, lighting, and network infrastructure.
• Leads onsite VTC installations, including network device configuration, equipment setup, and check-out, while providing expert audio/visual support for Command events and mentoring subordinate staff.

Minimum qualifications:

• HS diploma; a candidate holding a relevant Bachelor's degree may be granted 2 years' experience credit for that extra education.
• 7+ years of experience with 5+ years of position-specific relevant experience.
• 2+ years of experience, with hands-on/practical experience in the installation, configuration, and operation of classified and unclassified VTC systems.

Desired qualifications:

• Bachelor's degree in information technology or a related technical field.
• Experience supporting DoD programs and in IT service management with ITIL-informed processes.
• Knowledge of ITSM tools such as ServiceNow and Jira, and experience providing Tier 1 and 2 customer support for VTC systems.
• Familiarity with audio/video standards (e.g., H.323/SIP protocols).
• Experience with military/diplomatic operations within a J-6/G-6/S-6 Directorate, or with SOF/DoS facilitating VTC across commands and agencies. Experience at a DoD Combatant Command or component is desired.

Clearance requirements:

• Must have an active Secret clearance.

Physical requirements:

• Must be able to remain in a stationary position 50%.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation. If you need a reasonable accommodation to apply for a position with MANTECH, please email us at and provide your name and contact information.