Senior ServiceNow Architect

Senior ServiceNow Architect

CACI is seeking a ServiceNow Architect to design highly complex, mission-critical scoped and global applications for the Department of Homeland Security. As a Senior Architect, you will lead development team architects and developers in delivering services in compliance with customer contracts and industry best practices. You will support development teams working alongside of architects, developers, scrum masters, business analysts and testers focused on the delivery of a critical case management application. As the ideal candidate, you will be able to think critically in solving urgent mission issues, supporting end to end platform development from back-end configuration to Self-Service Portals.

Responsibilities:

• Serve as primary technical point-of-contact for projects.
• Ensure quality of work delivered by technical teams, serve as escalation point for client concerns, and identify and implement technical team process efficiencies to benefit the technical team and clients.
• Define, at an architectural and design level of detail, technical solutions aligned with our client's business problems and ServiceNow Implementation Best Practices.
• Understand customer requirements, translate to high-quality technical solutions, and communicate and deliver them to clients.
• Support development teams to write/estimate stories, monitor developers' work, and own overall quality and delivery of development.
• Lead technical onboarding efforts with new clients to understand their current processes and platform configurations.
• Perform Sprint demos and deliver any purchased development artifacts, documentation, and knowledge transfer activities.
• Collaborate with Development Managers to monitor for scope creep and resolve critical path technical issues.
• Mentor architects and developers on technical design standards and best practices.
• Maintain expert knowledge of the ServiceNow platform and products.
• Research technology partner or other vendor solutions in context of client requirements for integration.
• Contribute to continual improvement of Delivery Services processes and the maturing of varied portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements.
• Actively participate in agile daily scrums and ceremonies, updating stories daily in ServiceNow documenting development progress and collaborating across platform teams.
• Support and participate in customer requirement workshops, working with product owner/stakeholders to configure requested items and tasks using Flow Designer to manage processes and meet business requirements.
• Provide technical guidance and support to junior and mid-level staff.
• Design, create and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc.
• Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
• Support in the development of use cases and testing procedures, ensuring product functionality, debugging and testing is completed prior to production deployment.
• Create and maintain system design and operations documentation.
• Ensure all development is created in alignment with ServiceNow Technical Best Practices.

Qualifications:

• Required: Ability to attain DHS EOD, BA + 10 years' applicable experience, AA + 12 years' applicable experience, MA + 7 years applicable experience or 16 years' experience, 1 or more active ServiceNow certifications, extensive understanding of the ways in which ServiceNow can be configured and customized and scripting within the tool, experience integrating ServiceNow with external systems through SOAP or REST web services, experience with Okta and SSO technologies, experience using the Workflow Editor to configure workflows.
• Desired: Experience ServiceNow ITSM, ITAM, SecOps, and scoped applications, experience with ServiceNow Customer Service Mgmt. (CSM), experience with custom ServiceNow apps built using Angular.

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground in your career and in our legacy.

Your potential is limitless.

So is ours.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.