Senior Scrum Master

Senior Scrum Master

Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Summary: We are seeking a highly skilled Senior Scrum Master with excellent facilitation skills and exceptional speaking and written communication abilities. The ideal candidate will have a deep understanding of Scrum and Kanban, be highly collaborative with team members and stakeholders, and possess experience in process improvements and follow-through. This individual requires minimal management involvement but understands that Leadership and Coaches will provide goals and directions based on company and organizational objectives. Our team operates at a high pace and demonstrates a sense of urgency where needed, always striving to improve performance and quality. Proficiency in JIRA, Confluence is essential.

Key Responsibilities:

• Facilitate Scrum ceremonies (stand-ups, sprint planning, retrospectives) and Kanban practices.
• Ensure effective communication and collaboration within the team and with stakeholders.
• Drive process improvements and ensure follow-through on initiatives.
• Guide and coach the team on Agile practices and principles.
• Remove impediments and blockers to ensure smooth progress.
• Collaborate with Product Owners on backlog management and prioritization.
• Foster a culture of continuous improvement and high performance.
• Track and report team progress and metrics, explaining them clearly to the team and stakeholders.
• Mentor and support junior Scrum Masters and Agile practitioners.
• Manage four teams simultaneously, ensuring alignment and coordination.
• Demonstrate a sense of urgency and high pace in team operations.

Qualifications:

• Certified Scrum Master (CSM) or equivalent certification.
• Minimum of 5 years of experience as a Scrum Master in an Agile environment.
• Strong understanding of Scrum and Kanban methodologies.
• Excellent facilitation, speaking, and written communication skills.
• Proven ability to manage multiple priorities and projects simultaneously.
• Experience with Agile project management tools (e.g., JIRA, Confluence).
• Ability to work effectively in a fast-paced, dynamic environment.
• Experience in process improvements and ensuring follow-through.
• Collaborative mindset and ability to work well with team members and stakeholders.
• Competent in Power BI and Copilot.

Specific Skills Required:

• Conflict Resolution: Ability to resolve conflicts within the team and facilitate productive discussions.
• Time Management: Strong skills in managing time and ensuring timely delivery of projects.
• Problem-Solving: Excellent problem-solving skills to identify and address issues promptly.
• Adaptability: Ability to adapt to changing environments and requirements.
• Technical Acumen: Understanding of software development processes and technical concepts.
• Coaching and Mentoring: Skills in coaching and mentoring team members to enhance their Agile practices.
• Stakeholder Management: Ability to manage and communicate effectively with stakeholders at all levels.
• Analytical Skills: Strong analytical skills to track and interpret team metrics and performance data.
• Continuous Improvement: Identify, implement, and sustain improvements in processes.

Company Culture: At Fiserv, we pride ourselves on fostering a collaborative, inclusive, and innovative work environment. Our culture is built on:

• Collaboration: Teamwork and open communication.
• Innovation: Creativity and risk-taking.
• Inclusivity: Diverse and respectful workplace.
• Continuous Learning: Ongoing training and development.

Performance Evaluation Process:

• Goal Setting: Collaborative goal setting at the start of each period.
• Regular Feedback: Continuous feedback and formal reviews.
• 360-Degree Feedback: Comprehensive input from team members and stakeholders.
• Performance Metrics: Tracking KPIs related to Agile practices and team productivity.
• Formal Review: Performance review meetings to discuss achievements and areas for improvement.
• Development Plan: Action plans for growth and career progression.

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com.

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