Senior Researcher - UX Research

Senior Researcher, UX Research

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

GEICO is seeking a highly skilled and experienced Senior Researcher, UX Research. As a UX Researcher, you will have a critical role in shaping the user experience of our products and services by utilizing insightful research and data-driven insights.

This position is a hybrid role that requires to be on-site 3 days a week at one of the following locations: Chevy Chase, MD; New York City, NY; Washington, DC; Chicago, IL; Palo Alto, CA; Fredericksburg/Richmond, VA; Seattle, WA.

Job Responsibilities

Collaborate with cross-functional teams, including product managers, designers, and engineers, to execute research studies. Proactively identify research opportunities and following through the process from scope, execution, analysis, and delivery.

Participate in all phases of the user research process, including user recruitment, study design, data collection, analysis, and reporting. Utilize various qualitative and quantitative research methods, such as usability testing, surveys, interviews, and competitive analysis, to gain deep insights into user needs and behaviors.

Analyze research data, identify patterns, and generate actionable insights that drive informed design decisions. Communicate research findings to stakeholders clearly and compellingly through reports, presentations, and interactive workshops.

Collaborate closely with product managers, designers, engineers, and other stakeholders to advocate for user-centered design principles. Act as a strategic partner, providing valuable insights and recommendations throughout the product development lifecycle.

Stay current with the latest research methodologies, tools, and industry trends. Continuously evaluate and improve research practices, ensuring the team has the right resources and techniques to deliver impactful results.

Basic Qualifications

5+ years of experience (or 3+ with Masters degree) in user experience research.

5+ years of experience in qualitative and quantitative research methods, including usability testing, surveys, interviews, and ethnographic research.

Preferred Qualifications

Bachelor's Degree or equivalent years of experience in research.

Strong expertise in both qualitative and quantitative research methods, including usability testing, surveys, interviews, and ethnographic research.

Proficient in data analysis and visualization tools, such as PowerBI or Tableau.

Have a solid understanding of user-centered design principles and methodologies.

Excellent communication and presentation skills, with the ability to convey complex research findings to both technical and non-technical audiences.

Demonstrated ability to influence cross-functional teams and drive user-centric design decisions.

Annual Salary $97,375.00 - $172,200.00. The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate.