Senior Quality Manager

Senior Quality Manager

We are seeking a dedicated Senior Quality Manager to oversee the design, implementation, and management of the Quality Management Program (QMP) across various service lines including retail, specialty, infusion, and Treatment Navigation Team operations. The ideal candidate will be instrumental in ensuring compliance with industry standards and fostering a culture of continuous quality improvement.

Responsibilities

• Develop, revise, and operationalize policies and Standard Operating Procedures (SOPs) to ensure compliance with URAC, ACHC, CMS, PBM, and other standards.
• Define, monitor, and report Key Performance Indicators (KPIs); create dashboards and quality reports.
• Oversee incident reporting and the Good Catch program, ensuring timely documentation, review, and follow-up.
• Conduct trend analysis, root cause investigations, and system-level risk assessments; implement Corrective and Preventive Actions (CAPA).
• Coach staff on root cause analysis and Just Culture principles; integrate lessons learned into training and operations.
• Partner with department leaders across various domains such as retail, specialty, infusion, Treatment Navigation Team, marketing, IT, finance, and billing to align quality and compliance initiatives.
• Serve as administrator of the QMP and active member of quality committees; report progress to executive leadership.
• Support staff development, including pharmacy student and intern training.
• Perform pharmacist duties as needed.

Essential Skills

• Advanced healthcare degree (PharmD, RPh, RN, or equivalent); active license required.
• Minimum 5 years in healthcare quality leadership, preferably in pharmacy operations or treatment navigation.
• Strong knowledge of quality improvement methods, risk management, and accreditation standards.
• Excellent communication, analytical, and project management skills.
• Experience leading cross-functional initiatives.

Additional Skills & Qualifications

• Preferred certifications: CPHQ Certified Professional in Healthcare Quality
• Lean / Six Sigma Green or Black Belt, or CLHP (Certified Lean Healthcare Professional)
• CMQ/OE Certified Manager of Quality / Organizational Excellence
• CCEP or CHC Compliance & Ethics credential (optional)

Work Environment

The role operates within a dynamic healthcare environment, requiring collaboration across multiple departments including marketing, IT, finance, and billing. The position involves working with advanced technologies and systems to ensure high standards of quality management and compliance. Dress code and specific work hours will be discussed during the interview process.

Job Type & Location

This is a Contract position based out of Kalamazoo, Michigan.

Pay and Benefits

The pay range for this position is $65.00 - $72.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Kalamazoo, MI.

Application Deadline

This position is anticipated to close on Oct 18, 2025.