Senior Process Manager, Cash Operations (Hybrid)

Senior Process Manager, Cash Operations (Hybrid)

Responsible for supporting and coordinating daily workflow as a member of a team that facilitates various systems and implementations focused processes and initiatives. This individual will support routine processes across a variety of tools/systems utilized to forecast and order cash for our ATMs, Branches, & CML/SBB customers. This role includes routine engagement with 3rd party providers and internal stakeholders to facilitate systems and implementations focused activities and continuous improvements as required to deliver against our metrics and drive process improvements aligned with desired customer outcomes.

General Responsibilities:

• Support a variety of tools/systems utilized to forecast and order cash for our ATMs, Branches, & CML/SBB customers
• Active engagement with 3rd party providers to ensure adherence to systems focused processes and service level expectations
• Develop and enhance professional rapport with line of business partners across the Bank and with our 3rd party providers
• Partner with appropriate stakeholders to ensure 3rd party accountability for timeliness and accuracy of profile setups and process/project related tasks
• Plan and coordinate daily workflow
• Troubleshoot systems and/or file issues through to resolution and root cause identification to reduce potential for recurrence
• Maintain critical to quality standards and adherence to service level agreements
• Ensure compliance with policies and procedures
• Drive simplicity through the identification and implementation of process improvements and workflow enhancements
• Maintain current process and procedural documentation
• Produce metrics and reporting as assigned by leadership
• Leverage metrics and reporting to identify trends and outliers

The ideal candidate will:

• Have strong knowledge and experience in cash operations
• Possess strong analytical skills & ability to work with data to identify solutions
• Have excellent verbal and written communication skills
• Thrive in a fast paced environment
• Be extremely organized and focused on attention to detail and multi-tasking

Location: This role is hybrid, where you will be expected to spend 3 days per week working in the office and the remainder of the week working virtually.

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Project or Process Management Experience
• At least 1 year of experience using Google Suite or Microsoft Office
• At least 2 years experience working in the Retail Banking Industry

Preferred Qualifications:

• Six Sigma, Lean, or PMP Certification
• 5+ years experience working in the retail banking Industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $78,400 - $89,500 for Sr. Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.