Senior Practice Manager Endocrinology, Infectious Disease, Rheumatology Clinics

Sr Practice Manager

The academic medicine difference. At the center of Banner University Medicine is patient care, research, and teaching. Join a nationally recognized health care leader and experience the future of medicine today.

For 2025, Banner Health was named to Fortune's Most Innovative Companies in America list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We're honored to be recognized for our commitment to the latest health care advancements and excellent patient care.

As a Sr Practice Manager you will provide leadership for Endocrinology, Infectious Disease, and Rheumatology. MA or other clinic experience preferred, previous clinic operations and leadership required. Be part of the growth of these high visibility service lines two locations soon to be three, procedural with complex operations, process and culture improvement projects.

This is a full time (40 hours/week), day shift position: Monday - Friday 8:00A-5:00P. Travel also required to Arcadia, 4200 E. Camelback, Phoenix.

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics and has operations in multiple locations spanning across the Phoenix metropolitan city.

POSITION SUMMARY This position provides interim Practice Sr. Manager support across in assigned location across the region based on organizational need. This position plans, organizes, directs and controls all assigned clinic and facilities management activities to carry forward operations, achieve established goals and objectives. Establishes and maintains effective communication and working relationships with physicians. Requires travel to assigned practice locations. Provides operational support to other practice leaders and works on assigned projects within region during times when interim opportunity is not be available.

CORE FUNCTIONS

1. On interim basis, directs the day-to-day activities of the staff at the assigned clinic, ensuring a high level of productivity. Continually monitors the functioning of the clinic and revises operations as needed. Develops and implements a system to ensure that established policies, goals and objectives are achieved. Participates in the accreditation process. Maintains current knowledge of applicable local, state and federal codes and regulations and ensures compliance in the assigned locations.
2. Responsible for efficient systems, which provide quality patient services and overall patient satisfaction throughout the assigned clinics. Resolves any patient concerns.
3. Responsible for all physician relations to include practice management, orientation and follow up support. Responds to physician concerns and provides problem resolution as appropriate.
4. Determines physical maintenance and equipment needs and repairs and coordinates internal or external resources. Resolves problems relating to the facility on a day-to-day basis.
5. Participates in the development of a marketing plan and ensures its efficient implementation and evaluation as needed. Acts as a liaison to community business and civic leaders.
6. Responsible for overseeing development and submission of annual budgets (operating and capital) and for operating within those budgets at the designated locations.
7. Selects, trains, coaches, motivates and conducts performance evaluations, and directs the workflow of staff in the assigned locations. Clearly defines assignments and responsibilities and implements orientation process for staff so understand performance expectations.
8. Provides support to other practice leaders within the region during times in which an interim opportunity is not available. Works on assigned key projects within the region as needed.
9. Assigned full authority for employment actions including selection, training, coaching, and performance reviews.

MINIMUM QUALIFICATIONS Must possess knowledge of health care administration, business administration or other related field as normally obtained through the completion of a bachelor's degree in business or healthcare. Must possess a strong knowledge and understanding of medical practice and clinic management, clinic operational structures and systems, and policies, procedures, and processes as normally demonstrated through a minimum of three years experience in managing a health care facility. Leadership experience should include management of staff and budgets. Requires excellent written and verbal communication skills. Requires excellent public relations, human relations, and conflict resolution skills. Must have the ability to successfully and positively interact with physicians and employees at all levels throughout the organization.

PREFERRED QUALIFICATIONS Additional related education and/or experience preferred.