Senior Payroll Operations Manager, Shared Services

Senior Payroll Operations Manager, Shared Services

Alpharetta, GA, US, 30009

CRH Americas Materials Inc

Job Summary

We are seeking an experienced Senior Payroll Manager to manage and inspire our Payroll shared services team. This role involves overseeing and guiding the payroll operations and payroll tax teams in operations related to payroll activities, driving continuous improvement, and ensuring compliance with policies and procedures. This position demands strong leadership, communication, and problem-solving abilities to manage the day-to-day operations of the Shared Services Center payroll team, enhance processes, and achieve the highest levels of customer satisfaction and operational efficiency.

What Shared Services Does

A Shared Services Center (SSC) centralizes critical business processes, streamlining operations, reducing costs, and delivering consistent quality. By consolidating areas such as finance, procurement, payroll, and reporting, SSC eliminates duplication, frees time for strategic priorities, and fosters efficiency. SSC's primary functions include:

• O2C (Order-to-Cash): Manages the customer journey from order to payment, driving smoother revenue processes.
• R2R (Record-to-Report): Enables robust financial reporting and accounting.
• P2P (Procure-to-Pay): Ensures timely vendor payments and strong supplier relationships. Manages the Travel and Expense program.
• Center of Excellence: Drives innovation and continuous improvement.
• Payroll (Hire-to-Retire): Ensures accurate, compliant employee payments.

Shared Services enables companies to focus on growth and strategic goals while maintaining operational excellence.

Key Responsibilities

• Collaborating with existing payroll management team to ensure timely and accurate delivery of payroll services to CRH Americas Materials 54 operating entities.
• Assume a leadership role in the transition of payroll from Viewpoint to SAP EC Payroll and ADP.
• Participate in testing and deployment of SAP and ADP software for processing, wage attachment, and tax services.
• Partner with operating companies and business partners (Human Resources, Benefits, Payroll) to evaluate and improve processes.
• Maintain and administer payroll software, ensuring data integrity and system stability.
• Analyze management reports to measure performance against KPIs and SLA.
• Stay informed about changes in payroll regulations and tax laws, ensuring ongoing compliance.
• Identify and implement process improvements to optimize payroll processing and improve the employee experience.
• Ensure a high standard of customer service, addressing employee concerns and resolving issues effectively.
• Provide ongoing training to staff on payroll procedures, system updates, and customer service skills.
• Perform other related duties as assigned.

Education & Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, HR, or related field preferred.
• Minimum 5-10 years of experience in payroll management in large, multiple entity, multi-state environment.
• Certified Payroll Professional (CPP) certification strongly preferred.
• In-depth knowledge of payroll principles, practices, and compliance requirements.
• Proficiency in payroll systems and software, such as SAP, ADP, Workforce, Viewpoint, or similar.
• Experience in a large payroll processing or contact center preferred.
• PC literate: Windows, Excel, Word, Outlook, and mainframe payroll application experience.
• Must be able to work under time constraints and ensure deadlines are met.
• Ability to adapt to changing and process driven environment.
• Strong verbal and written communication skills.
• Strong organization skills with attention to detail.
• Strong customer service focus.
• Ability to analyze and resolve problems.
• Able to communicate with others by telephone and in person.
• Able to utilize a computer for word processing, email communication, and preparation of documents and presentations.
• Proven track record of identifying and driving continuous improvement in payroll operations.
• Experience working in fast-paced environments with evolving responsibilities.
• Must pass pre-employment drug screen and criminal background check.

Work Environment

• Hybrid role with flexible work options, requiring some in-person presence.
• Up to 5% travel may be required.
• Normal office working conditions with a quiet noise level. May require sitting for extended periods of time.

Location

• Shared Services Center in Alpharetta, GA Hybrid - 3 days in office. 100% in office during transition.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.