Senior Outreach Counselor

Description & Requirements
The Wisconsin FoodShare Employment and Training (FSET) program is excited to promote from within! If you're currently working on the Wisconsin Works (W2) program and are interested in taking the next step in your career, we encourage you to apply for our Senior Outreach Counselor
The Senior Outreach Counselor plays a key role in supporting and training program providers through regular sessions and ongoing communication. This position involves travel, attending recruitment events, resolving escalated issues, and managing high-priority concerns. The Specialist collaborates with clients and stakeholders to implement policy changes, stays current on project updates, and completes additional assignments as needed.
Why Maximus?
- Competitive Compensation - Quarterly bonuses based on performance included!
- ️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- ️ Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities - Participate in training programs, workshops, and conferences. smooth operation of project activities. The ideal candidate will have proficiency in Office applications (excel, word, outlook) and previous customer service experience.
Essential Duties and Responsibilities:
- Conduct regular one-on-one or group training sessions for existing providers, necessitating travel.
- Attend and actively participate in recruitment events to attract new providers to the program.
- Handle escalated provider issues efficiently and effectively.
- Address urgent concerns related to high visibility providers, ensuring swift resolutions.
- Offer ongoing support to designated providers as assigned.
- Collaborate with client, fellow contractors, and stakeholders to communicate and implement - operational policy changes.
- Stay updated on project details and changes.
- Extensive travel is an inherent part of the role.
- Fulfill additional assignments as directed by management.
-Cold calling clients
-Some travel is required
-Attend and host job fairs as needed
-schedule meetings with participants
Minimum Requirements
- High school diploma or GED required and 4+ years of relevant professional experience required, or equivalent combination of education and experience.
-Have prior labor market trend experience preferred
-Prior experience working with diverse group of individuals preferred
-Prior network and relationship building skills preferred
-Attention to detail
-Prior resume building experience preferred
-Comfortable with public speaking
#HumanServices #LI-Onsite
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .