Senior Mobility Engineer and IT Specialist

Join our dynamic team of over 34,000 dedicated members at BJ's Wholesale Club, where we provide exceptional service and support to our members and communities across our Club Support Center, more than 235 clubs, and eight distribution centers. BJ's Wholesale Club fosters a collaborative and inclusive environment, promoting personal growth and authenticity. Together, we strive to provide outstanding convenience to our members, helping them save on a wide range of products and services for their families and homes.

The Benefits of Working at BJ's

• BJ's pays weekly.
• Eligible for complimentary BJ's Inner Circle and Supplemental memberships.
• Generous time-off programs to accommodate busy lifestyles, including vacation, personal, holiday, sick, bereavement leave, and jury duty.
• Benefit plans tailored for your changing needs, featuring three medical plans, a Health Savings Account (HSA), two dental plans, a vision plan, and flexible spending options.
• 401(k) plan with company match (must be at least 18 years old).
• *Eligibility requirements vary by position.
• **Medical plans vary by location.

Job Summary:

BJ's Wholesale Club is looking for a highly skilled Senior Mobility Engineer and IT Specialist to enhance our Perishable Distribution Center operations. This hybrid role primarily emphasizes mobile device engineering (80%) while also covering general IT support (20%). The ideal candidate will have extensive expertise in mobile device management, deployment, and troubleshooting, along with a solid foundation in IT infrastructure and end-user support to serve as the primary IT contact with specialized knowledge in Mobility Engineering.

Key Responsibilities:

Mobility Engineering (80%)

• Act as the lead engineer for Android and iOS mobile devices across our clubs and distribution centers.
• Configure, deploy, and support various mobile devices, including Honeywell, VoCollect, Zebra TC51/TC52/TC53e, MC9300/MC9400, Apple iPads, and Windows CE devices.
• Manage and maintain MDM platforms, primarily Workspace ONE (Airwatch), focusing on device enrollment, patching, and lifecycle management.
• Troubleshoot escalated mobility issues using remote management tools while collaborating with club users and IT teams.
• Support mobility-related upgrades to ensure consistent device performance across platforms.
• Lead projects involving MDM cleanup, lifecycle refreshes, and ad-hoc business requests.
• Document architectural designs, network communication services, and service traffic data related to mobility solutions.

IT Generalist Support (20%)

• Provide onsite technical support for desktops, laptops, thin clients, printers, servers, and handheld devices.
• Assist with network and infrastructure support, including device reboots, cable replacements, basic switch/port configuration, VLAN segmentation, and hardware repairs.
• Serve as remote assistance for L2 NOC and L3 Network teams during troubleshooting and maintenance, focused on Industrial Wi-Fi coverage analysis, interference mitigation, and seamless roaming.
• Support new club openings by providing onsite assistance during key operational phases.
• Collaborate with corporate IT and third-party vendors to effectively resolve complex technical issues.
• Train club personnel on the proper use and maintenance of supported technology.
• Maintain accurate documentation of all technical work while ensuring compliance with company policies and security protocols.
• Engage with Warehouse Management Systems (WMS) - Blue Yonder & related inventory/order applications, handling Level 1 WMS triage in close partnership with infrastructure and WMS teams.
• Utilize ServiceNow for incident, request, change, and problem management.
• Coordinate vendor service visits and warranty repairs.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• 2+ years of technical support or mobility engineering experience, ideally in a retail or distribution setting.
• Extensive hands-on experience with Workspace ONE (Airwatch), Zebra and Honeywell mobility devices, and VoCollect.
• Strong troubleshooting skills across Android, iOS, and Windows platforms.
• Working knowledge of networking technologies, including LAN, WAN, VPN, and wireless systems.
• Excellent communication and interpersonal abilities, capable of working both independently and collaboratively.
• Experience with Warehouse Management Systems, POS systems, and retail technology is a plus.

Competencies:

• Analytical thinking and problem-solving at the system level.
• Ability to manage multiple priorities and meet deadlines effectively.
• Strong documentation and organizational capabilities.
• A customer-focused mindset with a proactive approach to support and engineering.

In accordance with Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we thoughtfully assess a variety of non-discriminatory factors when determining salary. The pay range for this position is $98,000.00 - $128,500.00.